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Lead Technician Resume

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Washington D, C

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SUMMARY

  • A highly proficient and self - starting communicator effective at managing professional relationships between end-users, strategic leadership, and third-party vendors in the Information Technology (IT) field.
  • Over 4 of IT experience, experience in office management, logistics and human resources.
  • Strong technical and organizational skills.
  • Problem solver and conflict resolution expert handled complex tasks, situations for various organizations.
  • Excellent oral and written communication, able to write memorandums, business correspondence, technical/non-technical reports.
  • Expert in providing top-level project, areas of expertise include: Engineering Management, Systems Engineering, Contract Development, Personnel Management, Training Management, Data Management, Information Systems, Lean Management, Process Improvement.

TECHNICAL SKILLS

Software:  Valiant, Microsoft Office Suite, Microsoft Visual Studio, Visio, Microsoft Web Expressions, Microsoft Windows Server, Red Hat Enterprise Linux (RHEL), SUSE Linux Enterprise Server (SLES)Oracle Solaris, VMware, Editix, Adobe Dreamweaver, DEXTER, Wireshark, Salesforce.com Database, SharePoint

Languages/Programming: Java, C++, HTML, XHTML, DTD, CSS, JavaScript, XML, SQL, PHP

Operating Systems:  Windows 2000, XP, VISTA, 7, Apple OS X Lion, Linux distro, Windows Server 2008 RT

Hardware Configuration:  Windows PC desktop configuration, laptop configuration, and HP Server

PROFESSIONAL EXPERIENCE

Confidential, Washington D.C.

Lead Technician

  • Worked as a team leader to manually refresh computer hardware and peripherals at approved Bank of America work sites.
  • Worked with Bank of America center champions (managers) with banking center placement of new hardware
  • Maintained communication with HP desk support and liasons to ensure Bank closed properly and ATM’s were closed and reopened properly
  • Installed, backed up and replaced older Windows Servers with new HP ProLiant DL380e Generation 8 server types (running Windows Server 2008)
  • Installed teller workstations, platform workstations and Bank printers with BoA Windows Image
  • Guided technicians with installation process of new HP (Hewlett Packard) workstation and peripherals
  • Conducted data wipe using Linux drive wiping application on all older PC’s, server and printers
  • Instructed technicians on process of managing cables to and from all PC’s and peripherals installed
  • Managed clean up and/or recycle process for all trash, old computers, cables and peripherals
  • Worked with HP liaisons and team leads to ensure all PC’s were in working order and had correct image install information

Confidential, Falls Church, VA

Data Entry Clerk

  • Entry of political donations into Crimson database system using Dexter accounting and keying system
  • Managed various Republican political documents at work station verifying donors identities and form changes
  • Kept upmost discretion and professionalism with donor information
  • Assisted with opening mail and handling cash, credit and checks in the mailroom
  • Consistently met hourly work expectations

Confidential, MD

Computer Repair Associate 

  • Engage customers in order to provide to them what they need in terms of product and quality services
  • Diagnose and repair consumer electronics and personal PC’s
  • Promoted prospective technology brands when instructed
  • Process transactions in a time efficient manner using computerized POS system
  • Maintain work area in terms of cleanliness and hygiene
  • Communicate current product features and benefits to customers
  • Provide administrative assistance where necessary
  • Increased sales of electronic equipment and computer by 25% in first quarter of employment
  • Achieved associate of the month award - Nov. 2008

Confidential, MD

Office Manager /Logistics Coordinator

  • Kept inventory of vehicles, security uniforms, and weapons
  • Stored security uniform inventory at offsite storage facility
  • Ordered various security supplies, uniforms, etc.
  • Entered inventory data into online Valiant database
  • Assisted HR dept. by creating and maintaining employee hiring documents
  • Shipped and tracking contract proposals
  • Personal delivery of non lethal weapons, uniforms, and security contracts to vendors and contractors
  • Researched potential security to help expand contract portfolio
  • Managed
  • transportation of MD/VA/DC vehicles

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