Desktop Support Technician Resume Washington, D.C - Hire IT People

TECHNICAL EXPERTISE:

Operating Systems: Microsoft /Windows 7/Windows 8 Mac OSX 10.4, 10.5, 10.6, 10.7(installation and configuration),Linux, Android and IOS mobile device troubleshooting

Applications: Microsoft Office 2007/2008/2010 Suite, Entourage, Adobe Package, Symantec Ghost, Remedy, Magic, Peregrine, PeopleSoft 9.0, Norton Anti - Virus, McAfee and various other COTS and GOTS applications

Hardware: Installation and configuration of Dell PC’s, MacIntosh and compatibles, HP and Xerox printers

Remote Software: LANDesk, Bomgar, Remote Desktop, SMS, VNC, Carbon Copy, Eblvd, Cisco VPN Client

Administration: Microsoft Active Directory, User Manager and Novell Netware

PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C

Desktop Support Technician

Responsibilities:

Provided customer or remote technical support overnight by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion.
Experienced with supporting IT desktop infrastructure (Dell, Windows XP and 7) and minor server related issues.
Responsible for collecting Desktop inventory, decomissioning unused assets, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directory integration.
Also experienced in troubleshooting access and security issues. Provided excellent inter-personal and customer service skills daily.

Confidential, Washington, D.C

IT Support Technician

Responsibilities:

Provided direct and remote technical support to clients using Microsoft Operating System, Mac OS X, Office Suite and COTS.
Resolve problems via phone, email and remote control of workstations. Enter all calls into Remedy help desk tracking system as received.
Follow up on calls until resolved or escalate call. Assist clients with various account password resets, deletions and modifications.
Install and configure hardware/peripherals. Provide support for Outlook mailboxes, granting rights and permissions.
Research and resolve issues regarding network connectivity.
Also assisted with various deployment projects for DC Public Schools as systems software, and installation as well as configuration of windows and mac systems.

Confidential, Bethesda, Maryland

Tier 1 Helpdesk Technician

Responsibilities:

Responsibilities included providing client/customer oriented services through answering, receiving and directing incoming and outgoing calls generated by NIH employees and inbound callers.
Utilization of troubleshooting software and hardware problems in MS Office Package are used daily to direct or upgrade trouble tickets using Remedy to appropriate service level.
Also responsible for recording information and directing callers through a signal paging system used for majority of the NIH medical staff.
Input employee info in MS 2000 database for service tickets throughout NIH.

Confidential, Maryland

Field Administrator

Responsibilities:

Monitored and participated in traffic impact studies. Coordinated daily schedules of subcontractors to assess needs of support. Interacted with various local and state agencies doing walk through after completion of projects. Fielded and responded to calls from clients and contractors about project plan and direction.

Confidential, Herndon, Virginia

Administrative Specialist

Responsibilities:

Duties consisted of senior and executive level administrative support.
Tested applicants, conducted interviews, developed and prepared job offers.
Performed background checks, as well as coordinated employee training.
Also responsible for creating job postings and external ads as well as facilitating any benefit instruction to temporary employees.

Confidential, Washington, D.C.

Library Technician

Responsibilities:

As library technician my duties included cataloguing and reorganization of various books.
Handled all filing and disbursement of historical materials in the genealogy department.
Trained onsite workforce, coordinated repairs, and made changes to account codes.

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Desktop Support Technician Resume

Washington D, C

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