TELECOMMUNICATIONS TECHNICIAN

Troubleshooting Installing Repairing Upgrading Supporting Servicing Programming

Profile: Instinctive network technology and telecomm problem - solver with more than 10 years of excellence in the telecommunications industry. Expert analyst with ability to investigate, identify and solve complicated hardware, software and operating network system failures. Possess exceptional ability to support end-users by reassuring them and clarifying intricate technical information.

Technical Skills: Telephony Certified, DSMA Meters, Hardware, Software, Quality Assurance, Wireless Networks, Troubleshooting, Field Support, Installation and Configuration of CAT 3, CAT 5e, CAT 6, Coax, T1 Internet Connection, DSL and Fiber Cable, Satellite, Microsoft Office Applications.

Core Strengths: Wide-range Technical knowledge, General Business experience, and Personable Communication skills. Multi-tasking, Customer Service, and Excellent Interfacing with Upper Management. Works well independently or in a Team Dynamic.

EXPERIENCE SUMMARY

• Maintained, installed and repaired complex IT issues: Able to pull, punch down, terminate cables and grounding systems; test telecom systems and equipment used in voice, video, fiber optics, modems and data telecommunications networks. Troubleshot network issues, maintained digital, analog and signaling systems, upgraded hardware and software and restored system failures. Quickly and efficiently responded to multiple work orders and trouble tickets via Customer Account Executives (CAEs) for installation requests.
• Revamped network systems: Upgraded cable and satellite systems based on customer’s requirements, provided latest digital voice, high speed internet and television installations.
• Routing of various types of cables systems: Ability to read engineering blueprints, manage telecomm, Internet Protocol (IP), and Community Antenna Television (CATV) cable infrastructures. Installs commercial video and phone home networking.
• Helped companies recover and retain customers: Consistently held top-rankings based on outstanding service, developed excellent rapport with long-term customers. Addressed IT questions over the phone and guided customers, in person, through computer/telephone/cable challenges. Regularly remains On-call to assist inexperienced technicians with telecom issues.

EMPLOYMENT

Confidential, Beltsville, MD

FIELD TECHNICIAN

• Installed satellite equipment and cabling.
• Installed video and data technologies.
• Pre-wired SDUs and MDUs in order to provide telecommunication-ready connect capabilities at the time of movie in.
• Performed service calls.
• Reviewed all requested services with the customer in order to ensure understanding and agreement.
• Troubleshot the drop from the satellite to the customer’s equipment.
• Installed and removed converters in order to provide customer with upgrades or downgrades in service and determined acceptability of service by reviewing picture quality following connection of cable service in order to provide the best possible service for the customer.

Confidential, Alexandria, VA

LEAD TECHNICIAN

• Serves as team leader for company specializing in relocation of telecommunications equipment.
• Oversees technical performance of 15 technicians.
• Increased efficiency of equipment transition and secured additional work for several technicians by providing technical advice.
• Identifies and labels end-to-end equipment connectivity.
• Identifies and separates power sources, disconnects equipment from current facility and reconnected to new facility.
• Provides residential and commercial installations by means of digital cable, high speed internet, and telephony devices in Single Dwelling Units (SDUs), Multiple Dwelling Units (MDUs) and Commercial Dwelling Units (CDUs).
• Adheres to all Occupational Safety and Health Act (OSHA) and Multi System Operator (MSO) regulations and guidelines.

Confidential, Beltsville, MD

FIELD TECHNICIAN

• Provided installations for products used to connect voice, video, data, security systems, specialty electrical, electrical wire, and cable.
• Educated customers on optimizing network features.
• Provided Telecommunication Company with temporary online/on-site technical support; downloads, translations, and other switch related problems.
• Handled translation changes, completion of customer orders, and resolution of all network and station malfunctions.
• Maintained, troubleshot, and performed maintenance service.
• Conveyed complex, technical concepts into understandable language for non-technical persons.

Confidential Lanham, MD

FIELD TECHNICIAN

• Installed telecommunication equipment and cabling (CAT5e, fiber cabling, DC power, RG59 coax cabling)
• Installed video, voice and data technologies.
• Pre-wired SDUs and MDUs in order to provide telecommunication-ready connect capabilities at the time of movie in.
• Performed service calls.
• Reviewed all requested services with the customer in order to ensure understanding and agreement.
• Troubleshot the drop from the tap to the customer’s equipment.
• Installed and removed converters in order to provide customer with upgrades or downgrades in service and determined acceptability of service by reviewing picture quality following connection of cable service in order to provide the best possible service for the customer.