CAREER SUMMARY

Dedicated professional with over 16 years of logistics experience with proven record in the areas of customer service, Information Technology, production, inventory management, forecasting and distribution. Strong organizational abilities combined with excellent interpersonal and leadership skills. Ensured the synchronization of supply chain activity consisting of both internal and external customers. Analyzed the e - procurement requirements based on customer inventory demands, supplier availability and material assets in inventory or in transit. (Active Secret Clearance).

PROFESSIONAL WORK EXPERIENCE

Desktop Support Specialist/Help Desk Analyst

Confidential, Alexandria, VA

• Provide technical support to employees and customers for computers, with installs, troubleshoots and repairs personal computers, laptop, networking equipment with switches and servers, software and connectors. Experience with Windows XP, Windows 7 system troubleshooting diagnostics. Resolve related issues with web browsers and Outlook email.
• Skilled in troubleshooting hardware, software, LAN, WAN and operating system issues.
• In-dept knowledge of laser printers, scanners, and peripherals with repair of video cards, motherboards, hard drives and software programs. HDI Certification.
• Install, organize, test, maintain, check and troubleshoot end user workstations.
• Recommended and applied solutions, including on-site repair for remote users.
• Monitor all ticketing system and follow timely resolution of all work orders and documentation in remedy. Experience providing Tier 1/Tier 2 operations support.

Security Specialist (Access Control)

Confidential, Bethesda, MD 

• Respond to problems or questions involving implementing guidelines in the Security program. Produced employee, contractor, guest badges, identification cards, security reader cards.
•  Conducts assessments and inspections to ensure the safety and security of the facility employees, contracts, visitors and property within the headquarters.
• Advises Corporate Security officials concerning matters relating to policies and procedures according to LMCO guidelines.
• Communicate effectively orally and through written communication with LMCO high officials, maintain close coordination and working relationships with all levels within LMCO Executive branch.
• Investigate, execute, and enforce operational procedures in the protection of high (SCI) sensitive compartmented information data, files, documents, and global defense property.
• Recommends corrective actions concerning safeguards for the Lockheed Martin Headquarters Security Program.
• Utilize security database for the retrieval of employee records, searches and other statistical data.  Conduct global searches worldwide as required. 
• Processed security information and data for employment records, security clearances, and property control. Verifies accuracy of information prior to issuing clearances.
• Maintain controlled security documents and information.          

Logistics Engineer Facilities Manager, (Contractor)

Confidential, Falls Church, VA

Supervised a staff of three and served as the principal authority on all facility management related matters and responsible for all maintenance and management of facility operations.

• Collaborated with other departments to integrate logistics with business systems and processes, such as customer services, order management, accounting, and shipping.
• Performed facilities planning, including evaluating existing usage patterns of buildings and equipment as well as future requirements.
• Determined project requirements and coordinates with internal staff and outside consultants to ensure projects are completed in accordance with contract.
• Provided guidance on troubleshooting and repairs of building equipment.
• Detailed logistics analysis and appraisal of hardware, systems, and/or equipment designs to identify, document, and resolve logistics and support requirements.
• Analyzes contractual commitments, customer specifications, and related information to identify, document, and resolve maintenance.
• Analyzing the effectiveness of facility operations, HVAC systems and other mechanical equipment; using analytical techniques management and statistical interpretation to evaluate customer survey responses relating to building programs.
• Planned internal space reorganizations, advising agency representatives on, and planning structural alterations/renovations to improve the work environment and to change space from one use to another (e.g., changing storage space to office space). Develop standard schedules for maintenance activities, and make periodic inspections of facilities to insure smooth functioning.
• plan comprehensive building safety programs and evacuation procedures in case of fire or other emergency;
• Determined support requirements for personnel, safety, maintenance, and reviewed engineering design and changes and analyzed equipment characteristics and support requirements. Knowledge of reviewing SF 85P, SF 86, verify information submitted on applications and contacted subjects upon approved methods to complete information on background investigation forms.
• Assist in adjudicating personal background investigations for suitability for employment and issuance of a security clearance. Provided support with clearance processing to FSO.
• Processed new employee’s information into the Confidential computer system, provided telephone establishment lines, badges and establishes TMA access to the government network via common access card (CAC). Process security clearance forms and familiarity with e-QIP/JPAS, and CVS as personnel security specialist.
• Ensured incoming assets (equipment and supplies) are properly logged, organized and protected. Maintain security of government property and secure of employee safety. Provided troubleshooting on all security alarm systems with outside vendors, and negotiation of contracts. Certificate of training in Acquisition 101
• Help Desk Technician experience providing PC and client/server tech support for the government, military, and contractors department. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Skilled in technical call center operations providing service by communicating effectively with technical and non-technical staff.
• Provided computer help desk support via telephone communications with end-users and in person and technical training on hardware/software to end-users.
• Performed diagnostics check of computer system issues, documented by help desk tickets/resolutions and maintain equipment inventory list of new computer hardware for configuration.
• Account for and verify computer hardware parts.

Senior Logistics Facilities Technician

Confidential, Washington, D.C.

• Promoted to Senior Logistics Technician in 2001.
• Oversaw the asset management, transactional support, and distribution of 1200 plus computers systems and software on a quarterly basis.
• Managed the work-in-process inventory of computer systems, peripheral equipment, wireless, and proprietary software.
• Provided desktop support for customers. Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines.
• Skilled in customer service and end-user help desk support. Identify and resolve technical issues and concerns.
• Set-up and break-down and transport of company hardware/software.
• Supervised 3 administrative assistants to assist in A/V and VTC with conference rooms setup.
• Ensured the accuracy and timely processing of monthly vendor payments for the entire corporation using PeopleSoft’s Enterprise Resource Planning system. Processed supply transactions with bill of laden and other receipts of received shipments.
• Performed monthly supply planning reviews and distribution resource planning and process.
• Posted and tracked all asset movement of office supplies from various vendors in the e-procurement system. Perform stocking, coordinating, purchasing, monitoring and accounting of office supplies.

COMPUTER SKILLS:

Software: Certificates for each application in the MS Office Suite Applications, Adobe, Easy lobby (SVM), White pages

Clearance: Secret Clearance Level