Desktop Technician Specialist Resume

SUMMARY

More than 5 years experience providing rapid and client focused technical support to more than 100 users. Demonstrated capacity to identify the root causes and direct users to lasting resolutions. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Dedication to quality and the ability to work with minimal supervision. Self - motivated, proactive, team player with good organizational skills. Excellent communication skills (written and oral)

TECHNICAL SKILLS

Platforms: Windows XP/Vista, Windows 7&8, Mac OS, Windows Server (Active Directory)

Hardware: HP/Compaq/Dell desktops and notebooks, iMac, iPhone, iPad, Blackberry, Printers, Scanner, Digital Projectors

Applications: Microsoft Office, Office 365, SharePoint, Norton/McAfee Anti-virus, Norton / Symantec Ghost, Norton Internet Security, VMware, Ghost Backup, Trouble Ticket,

PROFESSIONAL EXPERIENCE:

Confidential

Provide technical support to more than 100 staffs, which included Zonal and branch offices.
Ensure proper maintenance of workstations, printers and peripherals.
Respond to user service requests and expediently resolve trouble tickets to maximize uptime.
Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring VPN, network properties and hardware.
Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
Design network, Rack mounted for the branches. PC Procurement, Testing and Delivery.
Set up and support for structured cablings for Ethernet LAN, Data and connectivity devices like Hubs, Switches and Routers.

Desktop Technician Specialist

Confidential

Field Service System Engineer

Assisted more than 15 clients site in resolving diverse hardware and software issues.
Ensure quick resolution of client concerns. Issues like routing Maintenance, Network installation and support. Wireless, wired, Wireless radio- i.e connects different client station to the base station using Microwave solution.
Etc. Point to point, point to multi-points. Printer server configuration, Ms Outlook configuration, router configuration, Windows Operation System installation, Structured Cabling, Configuration of VOIP-PBX using 3CX phone system solution.

Confidential

Computer Operator and Computer Technician Support

Repair and Maintenance of Workstation in cyber cafe and business centre, configuration of Hub/Switch Management Systems, Computer Virus protection.

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