Tier II Support/Hardware Technician Resume Washington, DC - Hire IT People

SUMMARY

Excellent interpersonal skills, good customer relations and problem - solving. Can explain to a customer the problem with a system, and possible remedies required.

PROFESSIONAL EXPERIENCE

Confidential, Tier II Support/Hardware Technician

Building and assembly of servers and desktop PCs.
Repaired desktops and laptops. Replaced LCD screens, motherboards, power supplies, speakers and keypads.
Installed software: Windows Office 2007, all versions of Windows Vista, and other software.
Installed wired and wireless home networks.
Tutored clients in use of Windows office applications, Photoshop, Quicken and other software.
Removed viruses and established routine maintenance with Windows defender and auto scan programs.
Suggested to clients the accessories they may need to better use their computers.

Confidential, Tier II Support Technician, Washington, DC

Worked with team to deploy over sixteen hundred new pc’s and provided Tier I support.
Staged and deployed desktops and laptop computers, including installation of hardware such as video cards and memory. Set up dual monitor configurations; diagnosed and repaired faulty equipment. Installed and configured local and network peripherals.
Installed printers, Dymo Label devices and scanners.
Diagnosed and configured custom software.

Confidential, PC Technician, Rockville, MD

Diagnosed, repaired, refurbished, re-imaged and tested 275 Notebook computer models Dell 2600, Toshiba 1110, and 1800, and Hewlett Packard.
Replaced motherboards, LCDs and PCMCIA assemblies.
Recorded serial numbers and repairs on each unit; dismantled 80 unrepairable units and recorded usable parts.

Confidential, Tewksbury, MA

Field Service Engineer

Earned Dell Certifications on all models of Dell desktops and notebooks/laptops.
Worked with customers and main office to schedule appointments for Upgrades and assembly of Dell computer products.
Advised customers on proper use of computers and accessories
Repaired motherboards and replaced LCDs on desktops and laptops.
Repaired IBM, Lenovo, Sony Vaio, and other computers.
Prioritized repairs and upgrades with companies and military bases.

Confidential, Cheverly, MD

Customer Service Engineer/Field Services Technician

Diagnosed and repaired office equipment: network printers, copiers, and faxes; network hardware; finishers such as sorters, staplers, print controllers, and large format printers.
Consulted with clients on training and use of equipment.
Sales and installation of all office equipment such as computers, software and network devices
Performed diagnostics on computer components.

Confidential, Lanham, MD

Field Service Technician

Assembled, maintained, installed and repaired Minolta brand products.
Configured and installed memory and network devices for clients.
Promoted sales by delivering and demonstrating products
Billed and collected for services and products

TECHNICAL SKILLS

Hardware: Installation, upgrade, configuration and testing of computer components and devices. Troubleshooting on-site repairs, preventive maintenance of IBM-compatible computers and related peripherals.

Operating Systems: All Windows OS.

Software: Windows Office Suites XP-2007

Internet: All browsers.

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Tier Ii Support/hardware Technician Resume

Washington, DC

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