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 desktop Support Analyst Resume

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Wilmington, DE

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SUMMARY

  • Analytic, creative, persistent and diligent enough to do work with integrity, determination and dedication.
  • Accepts challenges and areas of interest are computer networking, setups and applications

TECHNICAL SKILLS

Operating Systems: - MS Windows7,8 xp and all other versions.

Network: Experience in areas Active directory, Computer and user managements LAN, Protocol TCP/IP, DNS, WINS, and DHCP, Migrations, installations, Implement networking of computers, printers, IP addressing, trouble shooting, and backups. Complete remote support, Bomgar, remote desktop installations, hardware software configurations. Antivirus, expert email support, performance fix, printer installs, complete Phone support. Concepts amd implementation of data armor, file armor, policies and updates. in AD. Blackberry support, Cisco video conferencing and I Phone. Familiar with Confidential service manager, remedy and GroupWise ticketing systems. Complete outlook email support and MS office support

Database: SQL basics, MS access Basics of data modeling, Create Tables and Views.

PROFESSIONAL EXPERIENCE

Confidential,Wilmington DE

 Desktop Support Analyst

  • Hardware support for Laptops, desktops.
  • Re imaging, migrations deployment, updates for windows 8,7,XP systems.
  • Inventory support, complete office applications all versions support and troubleshooting

Confidential,Blue Bell PA

 Desktop Support Analyst

  • Remote desktop management - Windows remote desktop, Bomgar. Laptops and desktops, software installations troubleshoot, support, Re-imaging, migrations, deployment for remote users, updates for windows 8,7,XP systems.
  • Networking, connectivity, complete office applications all versions support and troubleshooting.
Confidential,West Norriton PA

Desktop Support Analyst,

  • Remote Desktop management, windows remote desktop, Hardware and software support for Laptops, desktops printers, and phones.
  • Re-imaging, migrations deployment, updates for windows 8,7,XP systems.
  • Networking, connectivity, complete office applications all versions support and troubleshooting
Confidential,Wayne PA

 Desktop Support Analyst

  • Hardware and software support for Laptops, desktops, Confidential and industrial Confidential printers.
  • Reimaging, migrations deployment, updates, troubleshooting and performance fix of all devices. LAN Connectivity
  • and networking, Installation of soft wares onsite and remote using Dameware or windows remote desktop.
  • AD account management for users and computers. ystem and Help desk support.
Confidential,Philadelphia PA

Desktop support Analyst 

  • Laptops and desktops, hardware and software support, ghosting reimaging, migrations and troubleshooting.
  • LAN Connectivity and networking, Phone, printer support  closet-wiring punch down and trouble shooting
  • Complete remote support for hardware and applications.
  • Marimba tuner software installs and troubleshooting.
  • Confidential Service Manager and Vantage ticketing, Asset management support. Inventory and label support.
  • Mobile devices,-I phone and blackberry support.

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