HelpDesk Â Representative Contractor Resume Washington, D.CÂ - Hire IT People

SUMMARY

To obtain employment with a company that will utilize my knowledge, skills and abilities to their fullest potential.
focused IT Professional as systems technician and software/hardware support specialist.

TECHNICAL SKILLS

Software: Windows Me/95/98, 2000, XP, Vista, Windows 7, Active Directory, ACD, Microsoft office suite 2003/2007/2010 , Norton Anti Virus, Norton 360 4.0, McAfee Anti Virus, GHOST, Drive Copy, Remote Desktop, VNC, VPC 2004, Remedy, HP Service Center, HP Service Manager, Outlook 2007/2010, Microsoft Lync, Lotus Notes, Sametime, Confidential Security Console, Confidential Authentication Manager.

Hardware: IBM compatible PCs, Work stations, Ethernet & Token Ring Protocols, Mother Boards, Videos and Sound Cards, Monitors, CD - ROM Drives, Memory chips, IDE/EIDE/SCSI Hard Drives & other devices, SCSI Controller Cards, Tapes Backup Drives, Optical Drives, Scanners, Printers, Confidential Token.
WORK EXPERIENCE:Confidential, Washington, D.C

HelpDesk Representative Contractor

Create, Resolve, Escalate ticket within Remedy
Assist users with resetting passwords through Active Directory
Troubleshoot various applications issues

Confidential,Washington, D.C

Mobile Services Technician Contractor/World Bank

Manage Confidential tokens on Confidential devices
Assist with provisioning Confidential devices with company software
Assist with the distribution and tracking of Blackberry and Confidential devices
Used Remedy to track and escalate troubleshooting requests

Confidential, Rockville, MD

HelpDesk Representative. Contractor/Food & Drug Administration

Assisted customers with basic computer troubleshooting
Properly escalated calls to the correct department
Assisted customers with resetting passwords
Managed Confidential Token users with resetting, clearing, syncing the token PIN
Used Confidential Console to monitor and assist users with their tokens
Verified users to unlock or reset: Lan Accts and Confidential Tokens

Confidential, Washington, DC

Guest Service Representative

Assist Spa guests with making appointments and communicating with the technicians
Answering incoming calls with guests requests
Accommodate guest preferences

Confidential, Falls Church, VA

Alarmist Dispatcher

Dispatching emergency units to commercial buildings on daily basis
Properly notifying the tenants of the building about the emergency dispatch
Remotely Monitoring Video signals designated to at risk commercial properties
Assist clients with the requests on the incoming NTX transition side

Confidential, Hill, MD

EasyTech Associate

Assist customer in making technical decisions involving the PC
Installing memory, hard drives, optical drives, and other devices
Assisting other associates with technical installations and decisions

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Helpdesk Â representative Contractor Resume

Washington D, C

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