SUMMARY:

I am a Technician with broad experience in both business and consumer lines. I have an extensive knowledge of electronics and telecommunications from hands on experience and through educational training. My strengths are in problem - solving and customer communications.

TECHNICAL SKILLS:Operating Systems: All Windows Operating Sytems

Networking: Fiber optics, CCNA

Applications/Tools: MS Office, Lotus Notes, Adobe AcrobatPROFESSIONAL EXPERIENCE:

Confidential - Washington, DC

MDI and HIRSH Security System Technician

Responsibilities:

• Experience within the security industry with complete knowledge and understanding of security systems, database structures, network configuration and analysis.
• Knowledge of IDS and CCTV systems. 
• Perform installations and preventative maintenance on electronic security systems to include Ternstiles, Code Blue, Emergency Call Stations, and Aiphone.
• Operate, maintain, troubleshoot and repair all aspects of a CCTV system including fiber optic transmitter and receivers.
• Maintain high level of customer satisfaction.

Comcast - Washington, DC

Comm Technician III

• Perform customer installations, requested and non-pay disconnects, and changes of service, while adhering to company procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide (or remove) services to the customer.
• Pre-wire single dwelling units and multiple dwelling units (MDUs) in order to provide “ready hook-up” capabilities at the time of moving in.
• Perform service calls. Troubleshoot the drop from the tap to the customer’s equipment.
• Perform CLI Ride-outs.
• Install and remove converters in order to provide customer with upgrades or downgrades in service.
• Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties.
• Review all requested services with the customer in order to ensure understanding and agreement.
• Inspect existing ground or make new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage.
• Complete associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer’s account once the work is checked in.
• Determine acceptability of service by reviewing picture quality following installation of cable service in order to provide the best possible service for the customer.
• Provide the customer with materials regarding channel line up, use of converter and company policies as they relate to the customer as well as demonstrate these skills in order to educate the customer on the use of the equipment and company guidelines.

Confidential -Beltsville, MD

Underground Utility Technician

• Located and marked underground utility lines.
• Received field assignments using wireless handsets (Laptop PC).
• Provided prompt, accurate and dependable service.
• Implemented the processes that minimize the risk and cost to utility damage.
• Completed all related administrative paperwork and time sheets.
• Operated and maintained company vehicles.

Confidential -Washington, DC

Customer Service Technician II

• Installed, replaced, rearranged and/or removed central office frame jumpers, cross-connect jumpers, service drops, local cables, inside/outside wiring (aerial, buried and underground), and jacks.
• Connected drops, local cables, and inside/outside wiring to a variety of terminals.
• Made various attachments to poles, buildings etc., as required, using hand and/or motorized tools.
• Followed information on service orders, work orders, blueprints, installation diagrams, or other work assignment documentation as received from management or via company work administration systems such as AWAS (Laptop PC).
• Test and inspect to ensure that all activities are performed, and all services installed functions properly and meet company quality standards.
• Operated and maintain company vehicles.
• Performed additional duties and task as required by the Company.

Confidential -Washington, DC

Cable Splicing Technician

• Performed splicing operations in connection with the installation, rearrangement, and repair of outside plant facilities. This includes cable, wire, terminals, loop carrier electronics and light guide facilities which may be aloft, underground, or buried.
• Located and cleared trouble in outside plant facilities.
• Read and interpret engineering plans, and interacted with the Engineering Group.
• Operated hydraulic aerial lifts (buckets).
• Climbed poles and ladders.
• Read and interpret vendor specifications for optic and electronic equipment.
• Promoted the sale of services and company products.
• Made face to face customer contacts and communicated with customers on work performed.
• Operated and maintained necessary trucks and equipment needed to perform work operations.
• Installed, repaired and maintained inside cables, wires, and plug-in equipment to connect telecommunication systems and equipment, including dark fiber and fiber.
• Used test equipment for splicing and repairing fiber optics and digital carrier systems.
• Received work assignments from supervisor, other designated employees or a Craft Access System (CAS).
• Completed all related administrative paperwork, time sheets, BARRS update, etc.
• Identified data discrepancies by performing proactive preventive maintenance and providing corrected information to appropriate individuals.
• Prepared cables for pressurization and maintaining cable pressure.
• Identified and met individual customer requirements on provisioning and/or repair contacts.
• Performed light digging.