Â Deskside Support/HelpdeskÂ Resume

SUMMARY

Strong communication, interpersonal, and analytical skills
Ability and desire to provide excellent customer - service to internal customers
Ability to work independently and in a dynamic environment
Ability to learn quickly

TECHNICAL SKILLS

LAN/WAN, Switches/HUBS, Vlan, Ethernet, MS TCP/IP/DNS/DCHP, Active Directory, VPN, Wireless, MS Server NT/2003/2008, Windows, Chrome book, Servers, VMware, MS-Dos, MS Office Suite, Antivirus Software, CA Ticketing System, Remote Desktop/Putty, Adobe Acrobat/Photoshop, MS Exchange, Active Directory, Switches/HUBs, Routers, Driver, Pc Upgrades/Configuration/Setups, Printer, Scanners, Handheld and Laptop.

PROFESSIONAL EXPERIENCE

Confidential

Deskside Support/Helpdesk

Analyzes, diagnoses, configure and troubleshooting software, network and hardware as well as network issues by via phone, email or/and in-person.
General Confidential and android troubleshooting
Microsoft Powerpoint, Word and Excel Trobleshooting
Utilizing Remedy ticketing system to update status, including escalating unresolved calls to other technical support team or Create work order ticket for software and hardware issues.
Document end user identification information and Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Analyzing work ticket history to be proactive in providing customer with recommendations for hardware maintenance upgrades, and identifying any trouble ticket trends to isolate future problem areas.
Incidence coordinator for all communications, internal and external for the duration of the incident called in that the organization supports.
Unlock and create user account in Windows Active Directory (AD)
Troubleshoot user training in learning management system (LMS)
Troubleshooting CAC card and Solving record issue
Email stats for the weekly Service Desk report on call trends, hardware and etc...
Very familiar with standard windows web browsers such as Chrome, Firefox and Internet Explorer.
Supporting home users to Confidential clients.

Confidential

Caregiver

Provide scheduled care, and personal care; for example, bathing, dressing and feeding.
Extensive data entry experience along with Microsoft Excel experience.
Very familiar with standard windows web browsers such as Chrome, Firefox and Internet Explorer.
Encourage activities in line with the child needs and capabilities.
Report unexpected changes of the child bodily, mental or emotional health to the agency and to family.
Night time assistance.
Implement and support resident care-plan.

Confidential

Retail Associate

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Extensive data entry experience along with Microsoft Excel experience.
Very familiar with standard windows web browsers such as Chrome, Firefox and Internet Explorer.
Maintain an awareness of all promotions and advertisements.
Assist in floor moves, merchandising, display maintenance, and housekeeping.
Assist in processing and replenishing merchandise and monitoring floor stock.
Aide customers in locating merchandise.
Communicate customer requests to management team.
Assist in completing price changes within the department.
Participate in year-end inventory and cycle counts.
Assist in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager.

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