TECHNICAL SKILLS:

Microsoft Windows 7, Vista, XP. Remedy and Magic Ticketing System, Concordance, Active Directory, Altiris, Corel WordPerfect, Microsoft Office, Ghost, Hummingbird DM, Microsoft Internet Explorer, USMT, SCCM, VMWare.

EXPERIENCE:

Confidential

Senior Deployment Tech

Responsibilities:

• Maintain, analyze, troubleshoot, and repair computer systems.
• Replace hardware and computer peripherals.
• Document, maintain, upgrade or replaces hardware and software systems.
• Installed printers, software, and other computer tools, in addition to teaching users how to use them
• Working with customers and Quality Assurance
• Interaction with senior management and lead deployment manager
• Assist techs with trouble shooting issues.
• Configured Windows 7 for Microsoft office 2010.
• Configured IP protocol through command prompt through windows 7.
• USMT Migrations and Manual migrations.

Confidential

Deployment Manager/Deployment tech

• Responsible for managing the complete life cycle of straight - forward to moderately complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time.
• Troubleshooting and problem solving in remote locations
• Working with customers
• Interaction with senior management
• Assisting with hub design.
• Configured Windows 7 for Microsoft office 2010.
• Configured IP protocol through command prompt through windows 7.
• Inform techs of the daily duties.
• Assist techs with trouble shooting issues.

Confidential

Windows 7 Deployment Technician

• Installation and configuration of new laptops and PCs.
• Imaging new PCs using Ghost
• Installation and configuration of printers and faxes
• Disassembling and reassembling computers for relocation
• Hardware upgrades.
• Configured windows 7 for Microsoft office 2010.
• Configured IP protocol through command prompt through windows 7.

Confidential

Tier 2 Desktop Technician

• Perform physical inventory of equipment in preparation for the desktop upgrade using LANDesk Asset Lifecycle Management System
• Installation and configuration of new laptops and PCs.
• Imaging new PCs using Ghost.
• Configured windows 7 for Microsoft office 2010.
• Configured IP protocol through command prompt through windows 7.
• Input new assets as they are received into the Asset system, and coordinate the surplus of excess equipment;
• Disassembling and reassembling computers for relocation
• Hardware upgrades.
• Installation and configuration of printers, scanners and faxes
• Monitor and maintain all of antivirus software capability;
• Perform assessments of network health using appropriate software tools;
• Respond to problems, testing, and installing new network management software and providing staff with technical assistance and training;
• Deploy and utilize the LANDesk helpdesk ticketing and tracking system to enter, track, and resolve trouble tickets;
• Receive Tier 1 helpdesk phone calls and emails;
• Triage hardware and software for repeated trends, issues, and basic troubleshooting;
• Coordinate with other Tier 2 technicians for status of tickets/projects;
• Assist in the account management and user profiles via NetIQ Directory Resource Administration and Active Directory;
• Assist with RSA SecurID hardware token and pin management;
• Maintain security compliance of servers using LANDesk patch management system;
• Coordinate with security on new technology implantation.

Confidential

Desktop Support Technician

• Responding to (TfS) ticketing system to sand forwarding tickets to 2nd and 3rd level administrators;
• Perform support and repairs to computer hardware, software, network, printer, audio/visual, BlackBerry and other problems.
• Installing/updating/upgrading standard and proprietary software, add-ins, drivers, utilities, etc.,
• Configuring/activating and updating Blackberry, Wireless Air-card, VPN and SecureID devices;
• Monitoring equipment loaner and deployment system (also developed by me) and loaner/deployment log;
• Optimizing IBM & DELL laptops with thorough health check prior to client’s travel; Providing hardware and software overview and demonstrations;
• Writing/editing/proofing/distributing technical user guides;
• Monitor, respond to, upgrade, and maintain ownership of trouble tickets until resolved;
• Image Deployment and configure system and protocols; Install, maintain, troubleshoot standard and proprietary software;
• Administer planned maintenance, adds, moves and changes;
• Assist with special projects, including the roll-out of 300 DELL laptops and desktops;
• Working closely with network administrator, software developers, suppliers and other third-party vendors for updates, changes, problems, information and resources important to our products.

Confidential

Desktop Support Technician

• Works as the Primary Technician to maintain, install, configure, troubleshoot and support PC, laptops, network and local printers;
• Interact with a diverse group of staff and outside contacts, organize workloads, develop complex plans and strategies to resolve difficult problems;
• Responsible for first call respondent of VIP Support calls to include any system work stoppages, network application issues and Blackberry Support.;
• Provide the (USDA) Network Support group with a unique combination of reliability, and superior performance while supporting specialized COTS desktop applications, office logistics, network access and SMS issues;
• Perform operating system upgrades and making supervised adjustments to systems software and systems configurations;
• Review and process Procurement Request (AD-700) for client’s software and hardware needs;
• Convey concepts and issues orally and in writing, and to adapt communication style to technical and non-technical audiences.

Confidential

Helpdesk Analyst

• Unlock, reset, & administration of passwords and user accounts via Active Directory;
• Administer and maintain all department laptops;
• Create and update department logs and files via hardcopy including filing;
• Answer phones to assist IT Specialists and users in timely manner;
• Move icons to user desktop using MS Remote Desktop Connection;
• Remotely enter user PC unit to troubleshoot issues using Microsoft Remote Desktop & MS Run. Send users notifications via email & telephone pertaining to loaned peripherals;
• Keep and maintain logs of all incoming calls through Remedy Tracking System;
• Perform preventive maintenance on all printers;
• Help users with file conversions, editing & saving;
• Assist users with addition and deletion of printers to their queue;
• Check voicemails and call users back in timely manner;
• Bi-weekly participant in 24 hour on call service with company Blackberry;
• Call in all peripheral malfunctions to outside service call center.

Confidential

Desktop Technician/Lead Deployment Technician

• Technical support for Microsoft Office Outlook, Configuration, Contact and Group migrations and user training;
• Imaging and automation configuration to computers for shipment to 81 HUD locations around the world;
• Worked with team for Tech Refresh Project at HUD Headquarters;
• Upgrade on computer system, Data migration, End user support; Answered service desk tickets from users;
• Remote Desktop Assistance to users;
• Disassembling and reassembling computers for relocation and hardware upgrades.

Confidential

Site Manager

• Planning, directing, coordinating and budgeting, usually through subordinate supervisory personnel, activities concerned with the construction and maintenance of structures, facilities and systems;
• Procurement of supplies and materials needed to complete construction projects;
• Scheduling projects in logical sequence and budgeting time necessary to meet set deadlines;
• Supervising and coordinating duties of workers performing assigned tasks;
• Inspect equipment for wear or necessary repair or replacement;
• Assign daily work assignments and work schedules.

Confidential

Deployment Technician

• Keeping control of assets and equipment movement in the Cage/Storage area assigned;
• All assets are required to be scanned and a daily inventory is required to be performed;
• Relocate systems to designated locations as assigned by the daily schedule or the superiors;
• Scan all equipment into and out of storage and/or user locations;
• Keep quality control of assets in and out of work areas;
• Equipment monitored may include, CPUs, peripherals, or complete workstations and/or removal and surplus;
• Ensure that all transfers are adequately documented;
• Separate all parts and accessories that are harvested and will be reused at a later time;
• Assist IST personnel with inventory and certifications.

Confidential

Migration Technician

• Installed new computers for employees of SBA;
• Migrated files from old computers to new computers;
• Installed Hard Drives, DVD Burners, Floppy Disk Drives, and USB Ports;
• Upgraded software, troubleshooting errors from Migration process, printer/scanner complications and finding missing files;
• Wiped Hard Drives on old computers.