Operations Engineer Resume Annapolis, MD - Hire IT People

PROFESSIONAL PROFILE:

Highly motivated professional with transformational career path from facilities manager to IT and telecommunications engineering through completion of a four - year degree. Combines excellent employment history and technical knowledge to bring stability and strong work ethic to the workplace.

TECHNICAL SKILLS:

Hardware: Dell Laptops/Desktops, Toshiba Laptops, HP Desktops, Compaq Desktops, HP Printers

Software: Windows 2000, XP, Vista, 7, Server 2003, Active Directory, Linux, Office 2000, XP, 2007, 2010, Opnet, VMware, BMC Remedy, HP Server Automation, SCCM, HP BSM, Novell Imanager

EXPERIENCE:

Confidential - Annapolis, MD

Operations Engineer

Responsibilities:

Monitor Enterprise infrastructure to ensure all network devices are performing properly
Manage network outages when they occur
Perform troubleshooting on devices to include routers, switches and servers
Build, rack and mount server equipment
Ensure that Datacenter is operating properly
Respond to alarms and alerts using established processes
Trace cables and wiring

Confidential - Bowie, MD

NOC Analyst

Responsibilities:

Act as the initial point-of-contact for technical service requests coming into the datacenter
Proactively monitoring events and device performance
Issue commands such as ping and ssh to determine if a device is available
Resolve customer inquiries within a timely manner or appropriately escalating issues according to guidelines
Perform password resets for Linux, McAfee, Safeboot, RSA and Active Directory
Perform Linux account administration and modification
Coordinate triage activities to direct issues to proper Level II service group
Trouble-shoot events using pre-defined instructions
Run existing scripts
Manage a bridge line in the event of outages
Provide supporting for the afterhours Help Line

Confidential - Columbia, MD

IT Support Technician

Responsibilities:

In coordination with Senior IT staff, and in a Windows environment. with the support of upper level management, provide technical support
Supply on-site resolution for desktop, laptop, and network connectivity problems.
Research, analyze, and diagnose problems for up to155 end users including PC and laptop hardware and software, servers, peripheral equipment, and networks.
Replace defective hardware components; provide verbal/ written follow-up to customers as needed.
Build, image, and deploy new PCs using tools such as Acronis True Image, and Norton Ghost.
Manage user accounts and enforce password policies.
Resolve problems using documented processes where available and best practices where not.
Perform installations of various peripherals including printers and scanners.
Provide support for network and local printers.
Maintain accountability equipment including laptops, desktops, printers and scanners

Confidential, - Columbia, MD

Facilities Operations Manager

Responsibilities:

Manage building operations, maintenance and supply services for 132,000 sq ft warehouse, corporate office, and retail store with staff of 155.
Establish and maintain effective vendor relationships for building maintenance, security, and small-scale construction and office supplies.
Implemented a full-scale recycling/ waste removal program resulting in a 45% cost reduction.
Serve as liaison between company and landlord, to address the facility and corporate needs.
Manage daily mailroom operations and served as frontline Supervisor for maintenance and cleaning staff.
Manage budget; participate in budget planning and development for construction/ supply expenditures.
Review and implement service agreements for all major mechanical systems.
Perform routine operation checks to ensure all equipment functions properly.
Initiate inspections to ensure adherence to safety policies, procedures, and regulations.
Make general repairs to facility and equipment as necessary.

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Operations Engineer Resume

Annapolis, MD

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