OBJECTIVE:

To obtain an IT support / Desktop Support position that invites technical challenges in support and administration of different platforms.

EXPERIENCE:

Confidential, Philadelphia, PA

Desktop Support

Responsibilities:

• Installing, maintaining, support (Windows XP, 7, 8; Windows server 2003, 2008 R2; Mac OS X)
• Troubleshooting hardware, software or peripherals at the desktop, network or server level.
• Performing application integrations, testing and troubleshooting of server, desktop and laptop application problems.
• Launching and configuring Moka 5 and migrating user data into the Moka 5 session from the old device.

Confidential, Philadelphia, PA

Desktop Support

• Installation of applications on new servers/desktops/laptops and following asset management practices to track inventory of hardware and software.
• Interfacing with end users on support issues and respond to user demands.
• Support web - based applications.
• Support MS-Office suite 2007, 2010, 2013, Windows 7, MAC OS X.
• Responding to calls and providing responses and installing, maintaining and troubleshooting hardware, software or peripherals at the desktop, network or server level for Intel and Apple devices.

Confidential, Norristown PA

Desktop Support Specialist/Engineer

• Diagnose, troubleshoot and resolve software and hardware problems.
• Employed MDT- Microsoft Deployment Toolkit and SCCM OS Deployment / PC Imaging.
• Develop knowledge base information to be used by Help Desk services to solve problems.
• Deploying (SCCM) firm standard desktop and laptop images, software patches, security updates. Additionally, bring experience in application scripting and administration tools including wise script, windows batch.

Confidential, Wilmington, DE

Systems Engineer/Consultant

• Client/Server imaging: Apple Server Utilities deploy studio.
• Application packaging: Apple’s developer tools.
• Deployments and distribution: Provides support and administration of Mac workstations via JAMF Casper Suite management tools.
• Scripting: Bash shell, Ruby.
• Analyzing, testing new hardware and software.
• Troubleshooting MAC client issues.

Confidential, Philadelphia, PA

Desktop Support/Systems Administrator

• Environment: Linux/Unix/Windows/VMware ESX ESXi/vCenter, Application packaging technologies (MSI), Citrix XenDesktop & Citrix XenApp, Aix/IBM Power 740 express server, Disaster recovery for virtual environments.
• Conduct system analysis, configuration management and develop improvements for system software performance, availability and reliability.
• Disaster recovery, Test and migration P2P, P2V, V2V
• Experienced in Unix Solaris 10 Zones, Containers and LDoms (Logical Domains)
• Scripting (csh/Perl) for monitoring/automating the Sys admin activity for change scheduled as projects on multiple servers.
• Provide technical expertise for system Transitions, Migrations and Consolidations.
• Perform server tuning.
• Perform operating system upgrades and patches.

Confidential, Wayne, PA

IT Support / Systems Administrator

• Installing, maintaining, support (Windows XP, 7; Windows server2003, 2008 R2; Mac OS X) and troubleshooting hardware, software or peripherals at the desktop, network or server level.
• Deploying (SCCM) firm standard desktop and laptop images, software patches, security updates.
• Run maintenance on Macintosh computers
• Installed and administered eight-node cluster Active/Passive on Microsoft Windows Server 2008 R2 Enterprise Edition on SAN environment
• SQL Server installation, clustering configuration for Windows Server 2008.
• Providing new staff with system orientation as well as contributing to processing and procedural documentation, developing Frequently Asked Questions (FAQ's) to assist users.
• Performing application integrations, testing and troubleshooting of server, desktop and laptop application problem.
• Installation of applications on new servers/desktops/laptops and following asset management practices to track inventory of hardware and software.
• Interfacing with end users on support issues and respond to user demands.
• Support web-based applications.
• Responding to calls and providing responses and installing, maintaining and troubleshooting hardware, software or peripherals at the desktop, network or server level for Intel and Apple devices.

Confidential, Bala Cynwyd, PA

Systems Engineer

• Administrated server consolidation program through use of VMware ESX4.0/4.5 server and VMware VirtualCenter, IBM BladeCenter PS703
• Operations and administration of the Citrix XenServer 5.6 application and server infrastructure.
• Ensure server data integrity by evaluating, implementing and managing appropriate software and hardware solutions.
• Conduct system analysis, configuration management and develop improvements for system software performance, availability and reliability.
• Implement appropriate levels of system security.
• Perform change management planning.
• Perform server tuning.
• Perform operating system upgrades and patches.
• Provide technical expertise for system Transitions, Migrations and Consolidations.
• Prepare working Application profiles and Migration Plan documents.

Confidential, Conshohocken, PA

Systems Administrator

• Consultant, Server Qualification Engineer, Systems Administrator/Deployment servers, desktops, notebooks.
• Environment: Windows Server - 2000/2003/2008 ; RedHat Enterprise Server; CentOS, Ubuntu Desktop and Server edition Based on hardware HP/Compaq BL280c G6/BL460c G7; Dell.
• Prepare and writing specifications, documentation of installed hardware and operating software and development, implementation and enforcement of procedures for configuration management and change control for more than 230 servers based on different operation systems.
• Testing is limited to verifying that hardware and software is properly installed and that the server communicates with other network devices. Correct functioning for software applications is verified through validation of the software applications.
• Planned and implemented Active Directory/GPO structure and VPN (Cisco Pix router client v. 4.5., 4.6).
• Fixed broken hardware on Macintosh computers, Xservers and Apple’s X RAIDs
• Trouble shoot any problems with the Macintosh computers, servers or network problems for the Apple environment.
• Manage all access to users account. Install and support hardware, software, application packaging.
• Learn and use Wise Installation Studio 7 (.MSI packaging) for application distribution and customization; Implement TSM Client (Tivoli Storage Management).
• Work closely with software development department for escalating issue to quickly resolve them and satisfy clients.
• Manage BlackBerry Enterprise Server with Microsoft Exchange server.
• Help trading department resolve different issues include Macintosh login and passwords issues.
• Support Apple Macintosh servers, workstation and applications.
• Test all new software application for the Apple computers and Xservers
• Design, Deploying and Configuring SCCM in a distributed environment.

Confidential, Riegelsville PA

Systems Administrator

• Support Apple Macintosh servers, workstation and applications.
• Installing new part in Macintosh computers.
• Run diagnostics on service repairs (Macintosh Computers)
• Answer technical questions on the phone

Confidential, Huntingdon Valley, PA

UNIX/Linux Systems Administrator

• Maintained Unix/Linux Sun Microsystems Ultra Series and Sparc Series platforms.
• Developed shell scripts and programming tools to automate UNIX administrative tasks such as backups.
• Keeping System log, Performing system backup and restoration of data.
• Schedule jobs to run automatically using Crontab
• Experience in Configuring NIS master server, NIS slave server and NIS client to centralize user logins in the UNIX network, troubleshoot NIS related problems.
• Managing the use of disk space, memory, network segments & other communication devices.

Confidential, Huntingdon Valley, PA

Systems Administrator

• Install, support and manage hardware and software for company
• Install, support and manage Windows, Linux OS
• Support openEHR