Help Desk Analyst, Resume Houston, TX - Hire IT People

TECHNICAL SKILLS:

Create user accounts, security groups and distribution groups.
Create email accounts, merge and backup exchange accounts. Grant permission to AD and exchange resources.
Create and grant permission to shared drives.
Create Images for laptop and PC.
Administrate Safeboot and Endpoint.
Use SCCM do deploy software and remotely troubleshoot issues.
Create images for PC and laptops.
Setup VPN with RSA soft and hard Token.
PC / server assembly and repair.
Setup digital handheld equipment such smart phones, and Blackberry.
Pull and patch copper and fiber network cables.
Support Citrix apps on PC, IOS and mobile devices.
Administrate SQL Database.
Proficient in Access, MS - Word, MS-Excel, MS-Front page, MS-PowerPoint, MS-Publisher, MS Project, MS Outlook, MS Visio.

Work Experience:

Confidential, Houston, TX

Help Desk Analyst

Support operating systems, business and office applications and other software
Support mobile & tablet Devices (iOS / Android / and Windows) / laptops and Desktops running Windows 7,10 and MAC
Manage and support office equipment such as printers, monitors and AV equipment.
Administrate Active Directory, Bez Server, Endpoint, SafeBoot, Centricity, Allscript.
Build and configure computer systems and manage break/fix services
Apply software patches / upgrades and respond to user requests as needed.
Troubleshoot VPN issues on IOS, Windows and android - based devices.
Support Citrix based application.
Configure personal devices such as windows, IOS or android so they can access our software remotely or on site.
Use SCCM and Bomgar to deploy software and remotely troubleshoot issues.
Deploy PC and phone
Manage user accounts in AD for terminations, user setup/profiles/group assignments.
Create AD accounts and groups, such as Security, Distribution, Shared email accounts and contacts.
Perform mail merges and restoration in Exchange 2013 and 365.
Grant permissions for shared drive and folders.
Create accounts in MPF, HIS, Method, CPN. Medhost, Midas and many more apps.
Train internal IT personal on process and account creation.
Create guides and how-to articles for Helpdesk personals.
Research solutions and process for new and existing issues and create process.
Work with other IT team to improve process and make changes accordingly.
Handles incoming communication to the Help Desk including ACD calls, voice mail, and e-mail
Monitors daily open calls in the call management system
Implement new technology ideas and innovation in support of the company s requirements.
Determine and recommend which products or services best fit the customers' needs.
Documents, maintains, upgrades or replaces hardware and software systems.
Support hospital personals with many custom applications, also support adobe and Microsoft office products

Confidential, Houston, TX

IT Analyst

Administrator People on Board software, this is using SQL database.
Install and Configure and troubleshoot Cisco VPN Client on users laptops and remote site desktops
Assist in installation of servers and switches
Test fiber and copper network lines for inconstancies and problems
Part of a six person rotating team supporting 5000+ end users worldwide including Offshore Oil Rigs with their daily IT related needs by resolving day to day issues and working on IT projects and initiatives
Map user's drivers, add users back to the network,add users to the printers and add users to the exchange server
Administer user's XP rights/permissions within variety domains and trees within Active Directory
Administrator PC encryption using SafeBoot.
Create custom company ghost images for both desktop and laptops for users thru the company
Use (SMS) to deploy software updates and also using the remote tools option to support laptop users in the Middle East
Help the ERP Team to integrate SAP into our business structure
Maintain the Offshore personal program written in SQL and Access, maintain, fix and update the POB program
Use of InfraTools to remotely assist users in the office and offshore

Confidential, TX

IT Analyst

Serve as the initial point of contact for resolution of desktop/workgroup - related problems in a 40+ user environment LAN set up using Netgear and Linksys routers with small local hubs Troubleshoot, research, diagnose, document and resolve technical issues for Windows XP, Windows 2000 Professional, MS Office, e-mail, Internet connections and hardware/peripherals

We provide IT Staff Augmentation Services!

Help Desk Analyst, Resume

Houston, TX

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