QUALIFICATIONS PROFILE

• Multifaceted, results - driven, and detail-oriented professional with extensive management experience in different industries, including banking and technology.
• Knowledgeable of people management, operational analysis, business operations, finance, and engineering. Expert at driving efficiencies, delivering presentations, motivating teams, resolving conflicts, and accomplishing organizational objectives.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and internal company databases.

FUNCTIONAL SKILLS WITH EXPERIENCE

• Client Service and RelationsTook charge of the foreign exchange trade life cycle by checking the proper acquisition and delivery of payments; fulfillment of legal requirements; confirmation of account information with the clients; and resolution and communication of issues with involved stakeholders.
• Cultivated positive working relationships with clients to gain understanding of their foreign exchange requirements and surpass client service expectations.
• Functioned as subject matter expert (SME) for electronic trading platforms by instructing new and current clients regarding the navigation of the trade life cycle.
• Determined and encouraged clients to transition from the manual process to the electronic platform; educated them on the platform; and acted as a single point of contact for their questions.
• Operations Management and Process Improvement Oversaw the creation, planning, and presentations for sales, as well as the global presentation of team metrics for upper management.
• Evaluated technical performance efficiencies and deficiencies through the provision of routine training and execution of random quality control checks.
• Expertly analyzed plant and building blueprints for the repair, expansion, and identification of new build opportunities.
• Staff Supervision and Development Served as an ambassador of the back office by coordinating with clients, traders, and settlement teams and collaborating with sales and clients to build strong relationships through onsite visits, video calls, conference calls, and email. Facilitated training of new staff, along with the update and development of standard operating procedures (SOPs).
• Supervised the designated technical team, consisting of entry - level communication technicians to advanced technicians.
• Presided over routine weekly meetings to provide information on daily and weekly changes of SOPs and Occupational Safety and Health Administration (OSHA) regulation updates.
• Guaranteed the provision of a manageable workload for technicians in installation and service, along with proper and timely completion of their work. Worked with various internal departments to ensure the delivery of required tools, equipment, and supplies to technicians.

WORK HISTORY WITH ACCOMPLISHMENTS 

Confidential, Newark, DE

Senior Foreign Exchange Client Service Specialist 

• Introduced triweekly ?Fast Board? meetings to render floor - wide updates and discuss topics without compromising productivity.
• Expertly consolidated four parallel teams, which involved standardization of training and removal of redundant headcount to fulfill yearly cost-saving goals.
• Determined various technology requirements and secured materials for cost analysis, testing, delivery, and installation.
• Recommended and initiated modified shifts and offered statistical data for overtime cuts while maintaining customer service levels.
• Significantly contributed in receiving the CIB CAO Excellence Award for the NCMR Doc Amends Team.

Confidential

Installation and Service Supervisor 

Vineland, NJ 

• Played a key role in the implementation of new major product lines, including digital video service, DVR technology, Fiber to the home project, modem technology, telephony service, and Xfinity alarm.
• Launched the benchmark of performance for the Xfinity business - to-business product line through changes in the customers product flow, such as initiation of meet and greets and location walkthroughs; management of client expectations and needs; alignment of products with client requirements; and maintenance of one point of contact from start to finish.
• Led the introduction of Advantech, which restructured the delegation of technicians by routing the work electronically based on skill level and work hours; and utilizing an algorithm to identify the most available technician.

Confidential

Installation and Service Technician

Vineland, NJ

• Attained the title of lead technician from management by exemplifying first class quality craftsmanship and determination in
• addressing service issues and conducting installations.

Installation and Service Technician

New Castle, DE

Comcast Customer Service Representative

New Castle, DE

TRAINING

Comcast:

• Effective Manager, and Powerful Leader and Commanding Communicator
• Dale Carnegie Training Class for Managers

Jones/NCTI:

• Excellence in Customer Service as an Honor Graduate
• Principles of Management
• Introduction to Business
• Effective Supervision as an Honor Graduate

ACTIVITIES

• Baseball Coach, Baseball 15U Babe Ruth League
• Softball Coach, Softball Minor League 6?9-Year-Olds