SUMMARY:

• Hard - working, entry-level Electrical Engineer, familiar with a multitude of testing methods and equipment, including experience building & designing electrical circuits, electrical wiring, Computer Maintenance C+ Programing, basic networking and HVAC looking to apply my education.
•  Detail-oriented student with strong technical skills and the ability to learn concepts quickly. 
• Experienced with telecom infrastructure. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.

• Reliable and punctual
• HVAC Systems Refrigeration and troubleshooting
• Reliable team worker
• Excellent multi-tasker
• Neat, clean and professional appearance
• Strong ability to receive directions and establish routine
• Delivers exceptional customer service
• Understanding of OSI and TCP/IP protocols

EXPERIENCE:

Data Center Technician

Confidential, Manassas, VA

Responsibilities:

• Ran and pulled fiber cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
• Terminated cat6, patched fiber cable to mini racks. Installed new servers and other network components.
• Conducted cable and wire termination using industry standards, equipment and color codes.
• Built and secured relay rack systems and frames to support telecommunication services. 
• Labeled and documented all blocks, panels, centers, jacks and faceplates according to instructed methods. 
• Installed and maintained company's network infrastructure. Collaborated with team members to fix issues within the system.
• Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental compliance. Kept supervisors abreast of any issue or problems at the site.

Telecommunications Technician

Confidential, Springfield, VA

​Responsibilities:

• Installed voice/date cable, surveillance/IP cameras, and video cameras.
• Documented all aspects of client networks in preparation for implementing communication systems and associated applications.
• Identified areas of operation that need upgraded software and telephone equipment.
• Performed phone system installation, computer programming, configured and installed routers, switches, data racks and wireless controllers.
• Replaced boards, changed servers and loaded and tested software applications.
• Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
• Constructed and tested electronic circuits and installed wire harnesses and connectors.
• Assembled and installed wiring, electrical and electronic components.
• Handled multiple simultaneous deployment projects against strict deadlines.
• Found interim solutions to minimize the impact of issues on the business.
• Verified work order information and receipt of all necessary equipment.
• Perform assembly and testing of production hardware within the confines of systems and procedures.
• Delivered prompt, accurate and excellent customer service.
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Maintained composure and patience in face of difficult customer situations. Provided thorough support and problem resolution for customers.

Outsource

Confidential, McLean, VA

• Installed access control systems, burglar alarms, cloud base cameras and security systems.
• Configured and installed routers, switches, ran cat 5, cat 6 and wireless controllers, including pulling wire, device termination and mounting back boxes.
• Documented and reported each installation in company log book. Tested backup batteries, keypad programming and sirens to diagnose malfunctions.
• Mounted and fastened control panels, sensors and video cameras.
• Installed, maintained and repaired security systems and fire alarm devices.
• Installed, maintained and repaired security systems and fire alarm devices.
• Inspected installation sites to determine material require. Reviewed entry and analyzed pre- and post-installation videos.
• Tracked data from completed tests, and developed solutions to any issues.
• Conducted demonstration of equipment for distributors and customers to introduce them to relevant features and benefits of products.
• Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.
• Recommended improvements in security systems and procedures. Troubleshoot equipment by running electrical and electronic testing devices.
• Programmed all security and network systems to ensure running properly 

Broadband Technician

Confidential, Richmond, VA

• Installed and removed Comcast systems, ensured and recorded proper levels and signal quality were within required specifications on active outlets; verified no signal leakage or ingress is present in the drop network.
•  Programmed and troubleshot devices following installation.
• Used diagnostic equipment to locate the malfunctions, checked for loose connections and broken insulation.
• I identified the problem, completed repairs to restore equipment and resolved customer’s complaints.
• I maintained and repaired telecommunication systems, including cable television, broadband Internet and telephone services on-site at homes or businesses.
•  Under minimal supervision, perform basic to complex installation, troubleshooting and repair of cable, internet, and telephone services from tap to customer equipment.
•  Inspected installation sites to determine material required to perform the job.
• Fed cables through access holes, roof spaces and cavity walls.
• Provided technical and customer support by phone or in person. Carefully explained all aspects of running the cable system to customers.
• Programmed and troubleshot devices following installation.
•  Performed all work as necessary to conform to quality, security and safety control guidelines set by OSHA, TQA, NESC, and FCC. Documented and reported each installation in company log book.

Sells Representative

Confidential, Fairfax, VA

• Maintained friendly and professional customer interactions.
• Answered customers' questions regarding products, prices and availability.
•   Emphasized product features based on analysis of customers' needs.
• Collaborated with colleagues to exchange selling strategies and marketing information.
• Acted as customer liaison between sales management and personal accounts.
• Responded to all customer inquiries in a timely manner.
• Collaborated with members of other departments to complete sales transactions.
• Scheduled and attended at least 10 appointments per week.
• Planned and organized routes within territory to maximize efficiency and time in the field. Shared product knowledge with customers while making personal recommendations.

Package and Material Handler

Confidential, Alexandria, VA

• I load and unloaded packages quickly and efficiently.
• Prepared for delivery and organized packages by scanning them in and sorting them out.
• Move products and materials by hand or with basic material handling equipment.
• Safely handle fragile, dangerous, and/or hazardous products.
• I sorted and identified package markings and zip codes for post office delivery.

Team Member

Confidential, Oxon Hill, MD

• Correctly received orders, processed payments and responded appropriately to guest concerns.
• Served fresh, hot food with a smile in a timely manner.
• Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Carefully maintained sanitation, health and safety standards in all work areas.
• Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint that met company standards.
• Took initiative to find extra tasks when scheduled duties were completed. Worked well with teammates and management team.

Team Member

Confidential, Oxon Hill, MD

• Correctly received orders and served fresh, hot food with a smile in a timely manner.
• Cut and chopped food items and cooked on a grill or in fryers.
• Packaged menu items into bags or trays, placed drink orders into carriers, processed payments and responded appropriately to guest concerns.
• Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
• Carefully maintained sanitation, health and safety standards in all work areas.
• Performed general maintenance duties, including mopping floors, wiping counter tops and emptying grease traps.
• Worked well with teammates and openly invited coaching from the management team.