Junior Network Admin Resume DC - Hire IT People

TECHNICIAL SKILLS

Windows 8.1, 7, XP, Enterprise, Vista,
Cherwell SpiceWorks Remedy AutoTask
DNS, DHCP TCP/IP, Configuration HyperV, Network Printers
LAN/WAN, VPN, Cabling, Firewalls,, Routers, Network,
Installations Cat5, Cats6, Multimode Fiber Cable, RJ11,RJ45, Plenum Cable, Coaxial Cable(BNC), Cable tools(Crimper, ECT..)
Restore Data, System Recovery
Windows Server 2008, 2012, 2012r2
Remote Desktop, Bombgar, Labtech WEBex
Imaging, Application Installation.
Virus & Malware Removal, Mac OS
Active Directory, Domain Trust, GPO s, OU s, Mapping Drives, Folder Permissions,
Mobile Devices
Network Topologies
12 - 16 gauge wire wielding
Ticketing Systems

PROFESSIONAL EXPERIENCE;

Confidential, DC

System Admin Support

Working with 365 and troubleshooting office pro plus 2013/2016
Answering user inquiries regarding computer software or hardware operation to resolve problems
Providing technical support for e - mail, network, connectivity, telecommunications, peripheral equipment, as well as set up computers and install software
Configuring users Andriod/IO s mobile devices with Airwatch
Configuring mail settings along with browser issues such as extensions and flash plugin s
Using WEBex remote software
Enabling and added users and computers to the domain as well as accounts
Working with Remedy Force hosted ticketing software
Working with Airwatch

Confidential, VA

System Admin Support/ Email Support/Mobile Device Support

Common AD tasks (deletion/permissions/locking/unlocking/ password resets/and moving user accounts in the proper OU s and security groups
Worked with Zendesk ticketing system
Answered user inquiries regarding computer software or hardware operation to resolve problems
Provided technical support for e - mail, network, connectivity, telecommunications, peripheral equipment, as well as set up computers and install software
Worked with 365 and troubleshooting office pro plus 2013/2016
Configured exchange admin mailbox delegations, mail flow, and adding/removing users from DL s
Configured users Andriod/IO s mobile devices with Airwatch
Configured Proxy settings and mail settings along with browser issues such as extensions and flash plugin s
Worked with GOTOASSIST remote desktop tool

Confidential, VA

System Admin Support/ Email Support/Mobile Device Support

Created user accounts in both Active Directory and Hosted Exchange Mail Servers.
Worked with Connect Wise ticketing systems
Answering user inquiries regarding computer software or hardware operation to resolve problems
Provide technical support for e - mail, network, connectivity, telecommunications, peripheral equipment, as well as set up computers and install software
Collaborate with IT team to resolve security weaknesses following system audits and risk assessments
Used Appriver and added user alias managed 365 licensees and spam filters in the hosted application its self
Working with Citrix VPN
Assisting with managing/ creating KB s and SOP s

PREVIOUS EXPERIENCE:

Confidential,Maryland Largo, MD

Junior Network Admin

Configured Domain Controllers
Worked with Window s Server 2012R2
Worked with HV and configured virtual environments
Worked with Active Directory
Established domain trusts
Worked with Windows 8.1
Assisted with Sonicwall nodes and assisted in configuring VPN s
Configured Microsoft Exchange Server 2013
Setup mailbox permissions in 365
Created shared mail boxes and DL
Worked with Active Directory, assigned roles, OU s and, GPO s
Worked with Remote Desktop, Bombgar and LabTech remote desktop sessions
Also found and resolved malfunctions, using exceptional technical and communication skills to ensure minimization of downtime and optimal computer performance (problem tickets).
I also ensured SLAs for responding and resolving customer requests are met
Resolved and troubleshot Microsoft Office Suite applications
Skype for business
Added/ Created/ Synced user accounts to 365
Updated GPO s in active directory
Moved accounts to different OU s in active directory
Moved different computers to different OU s in active directory
Enable and added users and computers to the domain in active directory
Office 365 (integrated sharpoint also to office 365)
IOs, Android
Used a computer diagnosed tool such as Rapid Tools
Setup WAP s
Troubleshot 365 as you would the regular client base version