SUMMARY:

• Developer and Server Administrator who is consistently recognized for technical developmentand troubleshooting skills. Resolve technical issues in a timely and cost - effective manner while providing excellent customer satisfaction.
• Wide range of technical expertise, certifications and training.

TECHNICAL SKILLS:

Programming languages: SAIL, HTML / CSS, PHP, Powershell, C, C++, Visual Basic, VBscript, JavaScript, SQL, Java

Databases: MySQL, Microsoft SQL Server, Oracle

OS / Platforms: Windows, Windows Server, Mac OS, Linux/ Redhat server

LEADERSHIP SKILLS:

• Boy Scouts of America, Eagle Scout Troop 37
• NY Hope Garden Community Services
• Sigma Alpha Pi Leadership honor society

PROFESSIONAL EXPERIENCE :

Confidential

IT Consultant/ BPM Developer/Server Administrator

• Confidential Supports Private and Public sector clients in various technologies, including ERP implementation (SAP and Oracle), BPM implementation, Data Warehouse, Business Intelligence.
• My work requires a full understanding of requirements gathering/maintenance, business process mapping, database management, server architecture, application design/usability, IT support, project management, and application development. My diverse workload spans projects in the public and private sectors.

Confidential  

Developer

• Task 2 provided enhancement development to improve functionality within two systems International Financial Reporting Standard IFRS9 and Comprehensive Capital Analysis and Review CCAR .
• Working as a lead developer I assisted with requirements gathering/ breakdown and expectations for each product owner based in London, UK and NYC, US. Developed new core CCAR product functionality to include task frequency, document management and change request.
• Provided development support for junior developers based in India working on IFRS9 product enhancements.

Confidential

Developer/ Administrator

• Is an Automated Procurement System (APS) which manages each phase of the acquisition lifecycle for FDIC DOA.
• I worked as a developer, system administrator and appian technical SME for the O&M endeavor.
• Providing support for enhancements, maintenance, production support, user support, application related training, program management support, disaster recovery support, and activity surge support for related but unanticipated elevations in service. Preformed configuration of LDAP, migration/upgrade in non - production/ production servers from Solaris to a red hat Linux platform and upgraded the Appian core legacy software and KDB s to the next stable version.
• Developed and integrated a custom java Aspose plugin for PDF conversation/ migration.

Confidential

Veterinary Medicine 

Responsibilites:

• Provided support as a Server administrator/ Technical SME to migrate the legacy appian software to the next stable version.
• Responsible for overseeing the entire upgrade and migration process to new internal windows servers, setup/configured network and server architecture as well as spring security functionality.
• This involved the actual upgrade and migration of all environments, upgraded documentation, coordinated with a third - party vendor who manages the pre-production and production environments. Resolved KDB migration issues allowing for the relational database management system to be brought up without errors

Confidential

Developer

• Worked as an Appian Developer creating new core functionality from requirements sessions with the product owner.
• Developed utilizing CoE procedures/ best practices with an accelerated agile sprint velocity, as well as resoled all major issues, tested and document application procedures.

Confidential

Developer

• Developed an automated USB to penetrate user s networks and computer systems while upholding to ethical standards, protocols and adhering to proposal standards and statement of work. Configured a standard USB to accept custom firmware, software and bios instructions which allowed the required deliverables to be sent outside of the network bypassing current network security configurations

Confidential

Developer

• Responsible for Development of Appian Software while utilizing best practices within an Agile Scrum mythology.
• Analyzed, debug, tested existing Appian sail code at the application level to resolve any issues. Supported the database administrator, quality assurance team, and other developers to ensure data integrity, consistency throughout the application.

Confidential

Developer

• Worked as a Appian BPM developer supporting Transit Award Management System (TRAMS) enhancement project, responsible for new functionality, debugging, test and documentation. Supported database administrators, data stewards, quality assurance team, system engineers, network engineers and other staff to ensure data integrity, consistency, security and privacy. Provided technical expertise and actively participate in application development standards, procedures and policies

Confidential

Deskside Analyst

• Supported KPMG s Firm worldwide with all components of the IT infrastructure, application support, mobile support using Remedy to track and resolve tickets ranging from Level 3 to Level 1 high priority issues, in both a competent and timely manner.
• Garnered multiple commendations from both customers and management for superior customer support and exceeded issue resolution targets, increasing end - user satisfaction and productivity

Confidential

Team Lead for 

Responsibilites:

• Worked as a project lead to provided support for software deployment/ troubleshooting project for Transcend deployment, including hardware and software configuration at on site bank locations, installed passbook printer and Systech devices.
• Troubleshooting technical issues for multi - state regions

Confidential

Sr. Deskside Support

• Provided remote and onsite technical support for IBM's Eastern Time Zone(ETZ) locations supporting all software/OS/hardware configurations.
• Tracked and resolved tickets using Integrated Service Records Management System (TSRM) and IBM Tivoli service request manager. Provided provision of top - notch customer service, with multiple commendations from both customers and management