Field Performance Management Process Specialist Resume Overland Park, KC - Hire IT People

SUMMARY:

Seasoned results - oriented, dynamic self-starter, with a multi-faceted background in retail and customer service organizations. Proven leader in process improvement initiatives that deliver multi-million-dollar bottom line results. Accomplished Lean Six Sigma and KAIZEN philosophy practitioner, with an emphasis on DMAIC, DMADV and FMEA methodologies.

SKILLS:

Analytics/Statistics Web development
L6SBB complete QuickBase developer
KAIZEN philosophy practitioner QueTech developer
Minitab Excellent process improvement skills
Gant charting Excellent plan comprehension
Top event software Customer service skills
Microsoft Office products Training experience
Excel (Highly skilled) Impeccable work history
PPT (Highly skilled) VOC focused
Word (Highly skilled) Strong organizational skills
Access (Proficient) Strong work ethic
Project (Proficient) Deadline oriented
Appian developer Establishing goals and setting priorities

EXPERIENCE:

Field Performance Management Process Specialist

Confidential, Overland Park, KC

Responsibilites:

Led a team of seven highly skilled process specialist to drive process improvement functions across channels.
Created an internal process including application development for data collection and analysis.
This eliminated an outsourced consulting firm resulting in $750,000 annual hard savings. Integrating Basic Most and QueTech technologies, combined with Lean six sigma DMAIC, DMADV, FMEA and Kaizen methodologies, spearheaded numerous process improvement projects with highly successful results.
Analyzed data to identify/measure process improvement strategies and presented findings/recommendations at the executive level. Teamed with Accenture to develop robust standards in Retail channel, resulting in over four million in labor savings.
Principal team member assigned as liaison between Sprint and COPC, integrating CSP standards in Sprints CARE organization.
Moved the needle from worst to one of the best - in-class customer service organizations in the telecommunication industry.

National 3G Coordinator & Project Manager

Confidential, Overland Park, KC

Responsibilites:

Developed sales training for both Retention and Retail organizations.
Trained the trainers within the organization.
Created competitive intranet sites for retention and sales reducing churn by 1.7%. This was a major contributing factor in driving stocks to an all - time high prior to the Confidential merger.
Partnered with marketing as the motivational speaker for customer care and retail channels.
Assigned as lead project manager for transitioning both Confidential Retention and Telesales organizations over to Confidential during the 2005 merger.

Sub-Prime Finance Manager

Confidential, FL

Responsibilites:

Finance Manager for a high - volume Ford Dealership owned by the DOCs group. Moved over 450 units per month with 85% post sale adds.
Responsible for day to day operations in the Sub-Prime department.
Developed the road to the sale for sub-prime financing, which changed the way consultants approached the sales process.
This new process reduced transaction time and increased close rates by 17%.

Regional Manager

Confidential, Denver, CO

General Manager

Hughes Rental & Sales Big Springs, TX

Manager

Grams Entertainment Inc Odessa, TX

We provide IT Staff Augmentation Services!

Field Performance Management Process Specialist Resume

Overland Park, KC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship