SUMMARY:

• Deeply experienced IT professional specializing in support, administration, and supervisory/management, support in regulated environments. Excels in project management, system deployments, and software licensing/distribution.
• Executed numerous initiatives spanning antivirus administration and Windows imaging, capably leading multi - sized teams while ensuring the timely resolution of end user issues.
• Definitive proficiency in VMware virtual products, including Workstation, Fusion, VSphere, ESXi, and ITV3F, as well as Scrum methodologies.

TECHNICAL SKILLS:

• Project Management/Coordination Software Licensing Operating System Imaging
• Desktop, Laptop configuration and Administration Software packaging and deployment
• Procurement Anti-Virus suite management Mac OSX Linux OS Troubleshooting
• Scrum Methodology Virtual Environments, Infrastructure, and Software

PROFESSIONAL EXPERIENCE:

Confidential, South San Francisco, CA

IT Manager

Responsibilities:

• Maintain the health and functionality of the IT & AV Infrastructure.
• Microsoft Azure Administration including configure backup and site recovery, test backup and site recovery scenarios, analyze and make recommendations for security of Azure infrastructure, analyze and make recommendations for cost savings.
• Ensure Stability of Server environment on Microsoft Server 2008, Server 2012 R2, Server 2016.
• Microsoft O365 Administration including account creation, admin delegation.
• Mozy Backup Administration including ensure that all endpoints are backed up and data is secure and recoverable, Restores of user data on new systems.
• Sophos Administration including enduring that all endpoints are protected and any threats are identified and resolved, ensure drive encryption is enabled on all endpoints.
• Endpoint support including Install, Maintain and Troubleshoot Windows 10/8.1, MacOS and iOS devices, maintain and troubleshoot Microsoft Office 2016 and outlook issues.

Confidential, Palo Alto, CA

Manager, Client Engineering

• Duties include, managing team duties, managing ticket queue and workload balance, Ensuring SLA’s were met and tickets were completed in required timelines, providing team career path guidance and mentoring, Yearly budget reviews, Weekly status reports to upper management, Prioritizing Projects including requirement reviews and approvals, attending ITRB and Security reviews and approvals, regular 1:1’s, Yearly direct report review process, Salary review process, timecard approval, PTO scheduling, Interviewing and approving new team members including interns and members of 3rd party vendors.
• Managed a five-person team in OS imaging, software packaging, deployment and hardware standards, Druva backup administration.
• Directed a SCCM implementation, coordinating vendor assessment, self-managed projects, ITRB, Change Management and security reviews, and managed two person team during SCCM Implementation via 3rd party vendor.
• Worked to improve service and customer perception via regular communication regarding new processes, procedures and technologies through SocialCast, created detailed Hardware Standards document to clearly outline hardware and peripheral offerings to end users.

Confidential, Palo Alto, CA

Supervisor, Client Engineering

• Duties included managing team duties, managing ticket queue and workload balance, Ensuring SLA’s were met and tickets were completed in required timelines, Prioritizing projects including requirement reviews and approvals, Interviewing interns and approving for onboard, regular 1:1’s, Yearly direct report review process, Salary review process, timecard approval, PTO scheduling, Status reports to management, Assisted team with any and all daily tasks and projects where needed.
• Guided team of 2 members in post-implementation development for Order Now, directly collaborating with the Project Manager to prioritize and complete requested changes and features.
• Provided hands on assistance with any and all projects or daily tasks where required including, hardware validation, testing of images and software packages, and assisting with testing required by external groups.

Confidential, Palo Alto, CA

Individual Contributor, Client Engineering

• Joined VMwre as individual contributor on TechOps team, assisted team with daily duties including Image creation, Hardware validation, and Troubleshooting and ticket remediation.
• Performed the conversion of VM Library from TAR/ZIP Files to .OVF Format to support distribution of VMs in OVF format as required by R&D and QE Teams.
• Served as acting Scrum Master on an internal web development project, producing a sprint backlog, coordinating planning, and supervising sprint team and priorities.
• Analyzed products for potential procurement, constructing test environments and features. Produced scorecard detailing final recommendation.
• Served as Assistant Backup Administration Legato Networker. Demonstrated extensive knowledge of Confidential Products ESX 5.x, Workstation, Fusion, vSphere, and Converter.
• Provided hands on assistance with any and all projects or daily tasks where required.
• Demonstrated proficiency in Windows 10, Windows 8.x, Windows 7, Windows Vista, Windows XP, and Server 2Kx. skillfully uses Ubuntu 10.x, RHEL, CentOs, Mac OSX.

Confidential, San Carlos, Ca

Desktop Administrator

• Duties include Creating and maintaining Windows XP Image, Creating Software Packages for Distribution, Managing Symantec AntiVirus, Managing Software Licensing, ScriptLogic Administration, and Managed Hardware Standards.
• Implemented Altiris including Altiris Notification Server and Altiris Deployment Server, Configured Deployment server for Helpdesk and Desktop teams to remote control end users systems, deploy software and troubleshoot end users systems.
• Devised annual budgets and completed True-ups for licensing as part of the administration of the company’s software licensing through SoftChoice.
• Thrived in multiple administrator roles, including Altiris Notification Server Administrator, Altiris Deployment Server Administrator, Symantec Administrator, and Assistant NetBackup Administrator.
• Supervised such staff as a summer intern for an Enterprise Management Software evaluation project as well as an onsite consultant.
• Duties include acting as escalation for team, point of contact for C.E.O, C.F.O and VIP’s, Support End Users Via Phone, Ticketing System and In Person, maintaining Windows NT Image, Managing Software Licensing, ScriptLogic Administration, and Managed Hardware Standards, Assisting with Backup duties.
• Duties included, Support End Users Via Phone, Ticketing System and In Person, Managing Laptop Loaner Pool, Imaging and Software Distribution.
• Duties included, Providing technical support to end-users for computer hardware, software, peripheral, and network issues, Tier 1 technical support by responding to requests over the phone and escalate more complex issues to tier 2 and/or 3 accordingly.