HARDWARE / SOFTWARE PROFICIENCIES:

• Microsoft Windows (Win) 2000/XP/Vista; Win7 Migrations; Win Server / Active Directory (AD)
• Apple: Mac OS X. Versions: 10.0 - 10.12, most recent Mavericks, Yosemite, El Capitan, Sierra.
• Mac Pro desktops, Mac Mini, MacBook Pro, Air, iPhone iOS, iPad, iCloud, JAMF Casper Imaging.
• Microsoft Office; Exchange/Outlook; Office 365 (O365); Google Apps: Docs, Gmail, Calendar, Hangouts
• TCP/IP; LAN/WAN; DNS/DHCP; HTTP/HTTPS; WiFi; SSL; LDAP; VLAN; IIS; RFID; VPN; VoIP.
• iPhone, iPad, Android, Blackberry, Win Mobile, Palm, Cisco VoIP, Avaya, Shoretel, Nortel.
• Cisco: IOS, Switch, Routers, VPN, PIX/ASA Firewall, Clean Access, WLAN; Unity VM, TelePresence.
• Ghostcast Imaging, DameWare, LanDesk, TeamViewer. Cisco & Juniper VPN. Citrix Xen App
• Printers: HP, Dell, IBM, Brother, Ricoh, Xerox, Zebra. Remedy, HEAT, Track-IT, Service Now.

WORK EXPERIENCE:

Confidential

 Associate

CA

Responsibilities:

• Pack and Stow Inbound / Outbound shipments for Amazon customers within 1 or 2 hour window.

Confidential

CA

Technician

Responsibilities:

• Visit assigned polling locations & troubleshoot voting machines connectivity.

Confidential

Daly City, CA

Technician

Responsibilities:

• On-call technician dispatched to repair HP Win7 machines on-site at assigned Chase Banks.

Confidential

Foster City, CA

IT Asset Manager

Responsibilities:

• Coordinate receiving / shipment of new Dell laptops, monitors, equipment for Gilead employees; Manage inventory of IT assets, e-waste of old retired systems. Image / migrate laptops and legal holds.

Confidential

CA

 iPhone App Delivery

Responsibilities:

• Assist in delivering groceries on-demand via iPhone & Waze navigation app within 1 hour time period for Instacart within San Francisco; Familiarize with iPhone / Android app to ensure customer satisfaction.

Confidential

CA

IT Help Desk

Responsibilities:

• Performed temporary 1099 contract assisting running the IT Help Desk and answering calls from clients. Performed training on AutoTask, Windows (Win) 10, Orion SolarWinds, VoIP, LabTech RMM.

Confidential

 Foster City, CA

Desktop Migrations

Responsibilities:

• Temporary contractor at HQ of Visa, provided IT Desktop & Network Support on a hybrid Win / Mac environment. Majority Win7 laptops, Remedy, Active Directory (AD), printers, set up new hires.

Confidential

San Carlos, CA

Desktop Migrations

Responsibilities:

• SamTrans, CalTrain, Sheriffs; IT Svc Desk Tech; WinXP to Win7 migrations; iPhone; iPad; Google Android; HEAT ticket tracking system; Active Directory; IT Asset Mgmt; Cisco VoIP; Support > 500 users

Confidential

CA

Desktop Migrations

Responsibilities:

• Win7 migration project at HP on-site at Morgan Stanley offices in Bay Area; Participate in team of technicians to migrate over 1,000+ Win7 machines and install dual monitors for financial analysts and employees.

Confidential

CA

IT Site Support

Responsibilities:

• Performed a 1 week project at law firm based on East Coast in their San Francisco office, approx. 30 attorneys on-site; Win7 / Mac OS X / Blackberry / iPhone; AD; Nortel phone system admin; Network printers.

Confidential

Palo Alto, CA

 Data Security Encryption

Responsibilities:

• Win7 Migration; Big-Fix/IBM Endpoint Manager; Bitlocker; Filevault2 for Mac; Crash-Plan; Cisco VoIP, iPhone, iPad, Android, Net-DB. Win XP to Win7. Ensure 1,000+ users encrypted by Feb 28.

Confidential

CA

 Desktop Support Tier II

Responsibilities:

•  Win7/XP; Dell Optiplex / Latitude; HP- Managed Printers. Outlook, Exchange, AD; GOOD email app; Cisco, Ghost imaging; Avaya VoIP, Blackberry, Android, McAfee SafeBoot encryption; Apple iPhone / iPad.

Confidential

CA

VMware Migrations

Responsibilities:

• FHLBSF IS Dept. project migrating users from legacy Win XP desktops to Wyse / HP Zero-Client VMware View PCoIP Win7 terminals; VMware Horizon Client Win7 / Mac / iPhone / Android / iPad; Cisco VoIP, View Mail.

Confidential

Independent / Freelance IT Consultant

CA

Responsibilities:

• Provide expertise IT consultation to a vast array of corporate, government, and nonprofit clients.

Confidential

CA

 Desktop Support

Responsibilities:

• Lab equipment support. Support > 300 employees & executive C-level support, New-hire Lenovo notebooks & phones.
• Win7, XP. Mac OS X. iPhone, Avaya VoIP. Numara FootPrints tickets, AD & Exchange

Confidential

CA

 Desktop Migrations

Responsibilities:

• Win7 / Mac OS X Migration Technician to assist Help Desk team at CBSi HQ in SF.
• Configure VMware Fusion / Win7 on Mac OSX. Upgrade total of 300 employees to new systems.

Confidential

CA

 Desktop Support

Responsibilities:

• Migrate Law Firm to Dell Optiplex 960 desktops & E4300 laptops SSD HD’s. Win7 from XP, Office 2010 / Exchange
• Hummingbird Doc Management also configure training rooms weekly for new-hire training. Track-IT.

Confidential

CA

Migration Technician

Responsibilities:

• Team visited various WF in Bay Area, install new HP dc7900 desktops, monitors, Verifone pinpads, HP ProLiant servers, printers, Cisco switches / routers.
• Work PM, ensure site 100% by AM open; Site Surveys.

Confidential

Redmond, WA

Win Ops Lab Tech

Responsibilities:

• HQ of Microsoft in Redmond, WA on (V-) contract with Excell Data / CompuCom.
• WinXP / Vista/ Server 2003/2008; Support senior test engineers in Windows 7 build labs / datacenter.
• HW Break/Fix.

Confidential

Santa Clara, CA 

Desktop Support

Responsibilities:

• HEAT ticket tracking; Support > 300 users across international Netgear offices. Win Server 03, XP/Vista, & Mac OS/X. 
• Shoretel VoIP phones, Cisco VPN, Palm Goodlink, Citrix XenApp, VMware. Dell / Lenovo

Confidential

Washington, DC

Network Ops Tech

Responsibilities:

• Project ramping up Coast Guard / Dept. of Homeland Security radio towers monitoring vessel data.
• 200+ Win XP workstations across the US remotely; net connectivity, compile technical documentation.