Help Desk Support /Customer service Tier I Resume Maryland - Hire IT People

SUMMARY;

As a full - time college student at Confidential state university, I am a quick learner who can absorb new ideas and experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and excellent team player with proven ability to work proactively in a complex or busy environment while maintaining excellent customer service. Enthusiastic for a career advancement opportunity with a company that will allow me to develop my skills and potential. Experience working with diverse populations, including effectively dealing with di cult individuals and situations. Excellent attention to detail and the ability to multitask in a fast paced environment. Excellent communication and interpersonal skills, proven leadership and strong sense of completing tasks within a time limit. Ability to work in a team environment

TECHNICAL SKILLS:

Computer language: Basic & Intermediate C++ language programmer

Software applications: Skilled with Microsoft Office Word, Excel, and PowerPoint Operating systems / Server Administration user (Unix, Linux and Windows OS Mac OS X) Basic SQL scripting

PROFESSIONAL EXPERIENCE:

Confidential, Maryland

Help Desk Support /Customer service Tier I

Responsibilities:

Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry. Answers general information inquiries on topics such as activity programming, agency policies, client accounting, park use and reservations, etc. Provide software/hardware support via phone calls and emails from staff and clients (includes six software packages, peripheral point of sale hardware, network connectivity hardware, and website support) Assist with low-level accounting including interpretation of client accounts, reconciliation of facility bank deposits. Perform database maintenance, including data entry and cleanup. When scheduling clients reservation, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.

Confidential, Washington D.C

Information technology/Lan Admin

Responsibilities:

Summer Intern with the office of technology development under the Confidential Confidential . Assisted in delivering day to day technological projects and solutions to senates. Various projects included Updating temperature and Humanity sensors in excel using the Admin asset manager application. (Manage assets by location in different databases in Maryland). Testing and Imaging operating systems on new hardware. Making Guidelines for Windows 10 latest operating system for admin users also including step by step tips for users. Updated contact information in excel using senates data center. Set up computers and install software.

Confidential, MD

Best Buy customer service representative

Responsibilities:

Communicate with customers and resolve concerns via phone, email, chat and traditional written correspondence. Contribute to the greater success of Best Buy by actively sharing insights, innovations to continuously improve the experience, participating in meetings, projects, and pilots.

Confidential, MD

Volunteer IT Summer camp

Responsibilities:

Tutored teenagers in various operating systems and software applications to enhance basic understanding of computer usage. Served as mentor in computer labs, training students on individual basis. Helped install 15 new PC and Mac computers for lab.

We provide IT Staff Augmentation Services!

Help Desk Support /customer Service Tier I Resume

MarylanD

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