Service Desk Analyst II Resume Washington, DC - Hire IT People

QUALIFICATIONS PROFILE

Dedicated and innovative with related education, practicum, and experience to contribute to long - range operational objectives in a Cybersecurity role.

Software Solutions: Proven success diagnosing and resolving software issues. Hands-on experience patching and upgrading office applications to maximize productivity. Track record of matching business objectives to current and emerging technologies. Experience includes Microsoft Office, Word, Power Point, MRI, Lotus Notes, and Excel. Additional experience working with Mac OS.
Network Engineering/Support: Experience planning, installing, and configuring Windows NT Server and Workstation. Detailed knowledge of data migration, OS reemerging, resource management and network development. Keen understanding of delivering high-quality customer service while resolving all IT issues.
System Security/Continuity: Talent for implementing security strategies backed by knowledge of processes to support data warehousing and information distribution. Proactive in preserving system integrity through backup and recovery strategies. Experience working with Nessus and Wireshark, functioning within a cybersecurity realm.
Key Strengths: Excel at interfacing with customers, engineers, and management. Able to convey complex technologies to a variety of skill levels. Talent for quickly learning new information, procedures, and technologies. Exceptionally organized and able to multitask.

TECHNICAL SKILL:

Software: Windows XP, Vista, 7, 10, Mac OS and iOS, Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) Norton GHOST, HAD (Help Desk Authority) Active Directory, McAfee, Norton, Encase, FTK, Wireshark, NESSUS, NMAP

Hardware: Windows and Mac. Full PC workstations, Blackberry, IPhone, Android, HTC, Toshiba, Dell, peripherals, Scanners, Printers, Epson, Xerox Printers and Copiers.

EXPERIENCE HIGHLIGHTS

Confidential

Washington, DC

Service Desk Analyst II

Responsibilities:

A SBA contractor working as a Service Desk Analyst II
Resolve tickets using Service Now ticking system
Image desktop computers and laptops
Reset passwords and unlock accounts using active directory for users
Provide onsite support for all SBA users onsite at the Washington DC office
Provided support for PIV card access and support for local network access
Provide guidance in SCCM imaging environments and active deployments on the SBA network.
Provide networking support via LAN troubleshooting and resolving various patching issues.
Provide executive level support to SBA Administrator and senior level staff
Work with NOC (Network Operations Center) to resolve network level issues from servers to firewalls.

Confidential

Rockville, MD

IT Help Desk Technician

Responsibilities:

Daily experience with Windows XP, 7 and 10
Installing and upgrading software for users
Resolved hardware issues for faculty, staff and students
Resolved tickets using Help Desk Authority (HDA)
Replaced computers, monitors, mouse and keyboards for users
Unlocked accounts and reset passwords using Active Directory
Daily experience with Microsoft suite (office, outlook, excel, PowerPoint)
Experience with Mac
Set up projectors for users and staff
Kept record of laptop, iPad and other peripherals loans to students, staff and faculty

Confidential

Gaithersburg, MD

Support Technician

Execute all computer maintenance and software and hardware installations, communicating with management to provide on-call support for clientele. Proved talent for learning new information procedures and technologies to demonstrate data migration and technical support.

Confidential

Rockville, MD

Support Representative

Responsibilities:

Applied knowledge of progressive network design and development strategies, leveraging skills by guiding IT employees through successful resolution of all issues involving computer activity. Served to improve overall speed, reliability and efficiency in computer operations, in addition to supplying support for all reported problems.

Confidential

Rockville, MD

Community Consultant and Concierge

Responsibilities:

Interfaced with clients as an information technology specialist to temporarily repair hardware and software destroyed by weather problems. Effectively repaired office and business centers, providing IT support to the community.

We provide IT Staff Augmentation Services!

Service Desk Analyst Ii Resume

Washington, DC

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