Customer Service Representative Resume Annapolis, Maryland - Hire IT People

TECHNICAL SKILLS:

Microsoft Office Suite, SharePoint, Adobe Photoshop, Adobe Illustrator, InDesign, SalesLogix, and WordPress

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Representative, Annapolis, Maryland

Responsibilities:

Create and process invoices daily for payment
Manage technician’s weekly maintenance and installation schedules
Contact delinquent account holders to collect payment
Schedule appointments for water treatment sales and service
Handle customer complaints, provide solutions and/or alternatives; follow - up to ensure resolution
Manage high volume of inbound and outbound calls in a timely manner
Working knowledge of customer service databases such as DMS and SalesLogix
Possess advanced troubleshooting and multi-tasking skills
Process form letters and generate productivity reports
Generate sales leads

Confidential, Baltimore City, Maryland

Legal Team Case Manager

Responsibilities:

Created utility termination cases owing to customer’s failure to comply with Public Service Commission standards
Conducted fact gathering interviews for an average of 75 cases weekly, with 72 hour around; interviews were often recorded and conducted by phone, in person, or via email
Prepared Excel report on findings and presented cases weekly to legal and external affairs to ensure termination of service requirements had been met
Gained extensive knowledge regarding utility public policy and COMAR guidelines
Worked alongside local agencies such as the United Way to ensure customers are able to comply with state, federal, and local utility standards
Scheduled appointments, meetings, and conferences via Microsoft Outlook
Provided information to customers regarding public utility standards and regulations
Ensured multiple databases were updated daily such as SharePoint and Excel spreadsheets
Administrative duties included; mail merge, researched and printed cases from Lexis Nexis, input notes into diary system, processed mail, and fact checking.

Confidential, Washington, DC

Administrative Assistant/HR Assistant

Responsibilities:

Reported directly to Airport Director and other upper level executives
Assisted in facilitating on-boarding process, this included leading new hire orientation, creating new hire packets, conducting background checks, and assisting applicants with the completions of I-9’s
Obtained references from employers for applicant’s employment packets
Scheduled appointments for recruiters using Outlook and Microsoft scheduler
Created job postings using HTML script for the Confidential website
Assisted incoming traffic with inquiries regarding employment and hiring process
Coordinated and hosted job fair/open house events
Coordinated travel and expense reimbursement for management and team members
Managed workflow to ensure all deadlines were met for the multiple divisions
Ordered supplies
Took minutes during meetings
Answered multi-lined phones
Used Microsoft Suite daily

Confidential, Orlando, Florida

Re-Employment Benefits Adjudicator

Responsibilities:

Investigated unemployment claims, reviewed relevant data to determine unemployment compensation eligibility
Conducted fact gathering interviews with 48 hour turnaround by email, mail, in-person, or phone
Documented case files with investigative reports and notes as required by Florida Unemployment Compensation Law
Provided client with written and verbal explanation regarding final result of claim, explained procedure for appeals in cases where decisions were unsatisfactory to client or benefits were terminated
Prepared denied claims for reconsideration, appeals proceedings, and pre-trial hearings
Identified and investigated fraudulent claims
Processed payments
Experience with disability claims and clinical terminology
Used Microsoft Office Suite daily