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Office assistant Resume

5.00/5 (Submit Your Rating)

Washington, DC

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SUMMARY:

  • Dedicated and technically skilled business professional with a versatile skill set developedthrough my experience as a Team Lead and Technician Specialist.
  • Excel in resolving customer
  • issues with innovative solutions systems.

EXPERIENCE:

OFFICE ASSISTANT

Confidential, Washington, DC

Responsibilities:

  • Identify research and resolve complex customer issues in a courteous and timely manner
  • Provide advice, guidance, support and serve as the final escalation point within the assigned team
  • Provide coaching and mentoring of team members to perform successfully as measured by the handling of ACD call volume
  • Attend regularly scheduled operational meetings with the Business Area
  • Communicate issues, statuses and upcoming changes to TAC Team and Management
  • Review and approve all Knowledge base Candidates
  • Complete CASS tickets in detail
  • Prepare Monthly Issue reports for TAC Management relative to the business area assigned
  • Complete no less than 8 - 10 incidents per day depending on call volume and incident volume
  • Assist Tier I, II and Management when needed

OFFICE ASSISTANT

Confidential, Silver Spring, MD

Responsibilities:
  • Designed flyers to advertise the business and seasonal promotions
  • Scheduled all appointments for estimates and work to be performed
  • Answered in incoming calls and directed them to the appropriate party
  • Filed all invoices and work orders
  • Recorded all customer payments
  • Created labels for all file folders and mail

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