Customer Service Specialist Resume Wilmington, Delaware - Hire IT People

TECHNICAL SKILLS:

Work Day Total Return Database Transoval Database A400 - Mainframe Sessions Windows 7
8
10 Microsoft Office 2010
2013.2016 Sorian Financials Lync / Skype Microsoft Word
Excel
Access &Power-point
SharePoint
Lotus Notes 8.5 Various Bank Mainframes applications Adobe Acrobat Reader
10.11
.X1 Outlook 2010\2013\2016 SharePoint 2010
2013 Avaya Softphone Centricity

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, Delaware

Customer Service Specialist

Responsibilities:

Sending referral and prior authorizations request to designated desk tops
Entering medication refill request and routing to Confidential ts physicians.
Sent request for all lab/ shot records, billing/coding changes.
Perform analyst studies on Confidential t’s medications, script clarification and record request
Worked as a business continuity program agent.
Remotely handled Confidential ts, physicians and office staff phone calls from home.
Responded accurately to a high volume of calls demonstrating exceptional customer service skills
Received and responded to all incoming calls
Schedule and reschedule Confidential t appointments according to guidelines scheduling model documents.
Process phone notes accordingly.
Demonstrates sound judgment of escalating urgent calls
Enters Confidential t demographics accurately in appropriate systems
Ensures Confidential t needs are met by routing calls appropriately
Utilizes CCHS HEAT methodology when service issues arise

Confidential, Wilmington, Delaware

Auditor \ Coordinator

Responsibilities:

Helped managed financial operations, audit incoming and outgoing invoices from clients. Coordinate accounting audits.
Provide quotes on request.
Prepare documentation.
Coordinate activities, review and check records, and invoices for accuracy and comparison to budget.
Provided customer service assistance working with clients via telephone regarding their accounts.

Confidential, Wilmington, Delaware

Rate Auditor \ Logistics Operation Coordinator

Responsibilities:

Execute daily freight invoices, audit responsibilities including validation, audit rates to DuPont management in a timely matter, provide support production for weekly consolidated invoices, identify root cause issues invoicing, billing, and drive resolution
Manage Audit Packages, Truck Rail Bulk rates
Audit rates in Transoval against carrier contracts, identify & communicate errors-insure and verify correction of monthly metrics include number of rates audited, errors identified, and errors corrected.
Audit & Process P&IP Warehouse Invoices
Reviewed to insure rates are per contract, coded with information necessary for processing, approval obtained from contract administrators, then sent to DuPont AP
Maintain metrics with savings identified, invoice detail, cumulative totals amounts and contract term information.

Confidential, Wilmington, Delaware

Mutual Fund Data Clerk

Responsibilities:

Responsible for all partners record-keeping and reporting. Fulfillment, subscription processing, escrow processes, and investor reporting. Daily input of client and broker data with dollar amounts onto client literature request forms. Run batch reports for accuracy of input of dollars amounts.
Provided customer service assistance by answering investors and brokers telephone calls about their accounts. Organize and process demographic information to other databases.
Managed and trained 2 staff members to handle different transitions using banks systems.