SUMMARY:

• Dynamic and results - focused sales and administration professional with solid qualifications in strategic planning and implementations. Acclimated to taking on diverse responsibilities in a professional and result-oriented manner.
• Possesses outstanding communication skills particularly in writing.
• Customer Service Office Administration Program Coordination Problem Solving Developing/Enforcing Policies Quality Control Personnel Training & Supervision Team Building Project Management Finance/Budgeting Skills Presentation/Closing Skills Opening new markets Sales & Marketing PR & Press Releases Graphic & Web Design Technical Writing

TECHNICAL SKILLS:

• Proficient in Windows
• MS Office 2010 (Outlook
• Word
• Power Point
• Access
• Info Path
• OneNote ) Advanced knowledge ofExcel. MS Publisher. MS Project
• Visio
• QuickBooks
• MS Works
• Word Perfect
• Lotus notes
• Adobe CS4 (PhotoShop
• Illustrator
• Flash
• Contribute & Dreamweaver). SystemOne/Amadeus
• Sabre
• TRAMS back office (accounting)
• TRAMS Client Services
• Altea
• Visual Basic
• Macros. C Vent
• Constant Contact.

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Associate

• Answering phone calls and e-mails from travel agents, hotel customers, car rentals, research payments, banking information, profile updates.
• Train customer in the use of TACS website, provide user id and password, assist in the download of files.
• Update and track issues. Follow account authentication protocols, resolve issues. Maintain DB issues in proprietors DB.

Confidential

Cashier

• Greet and assist customers providing excellent customer service.
• Collect payment from customers by credit or debit card, cash transactions.
• Offer additional services provided by Confidential .
• Bag purchased items and farewell customers. Process refunds, update inventory. Part time position.

Confidential

Adviser to the President

• Business processes evaluation and due diligence for growth.
• Quantitative and qualitative analysis of customers, curricula, administrative staff and teachers.
• Coordinating work groups and meetings. Development of new products.
• Evaluation of technology effectiveness. Updating policy and procedures. In charge of Human Resources.

Confidential

Analyst Business Intelligence

• Global Technology Company catering Travel Industry Distribution System. (Airlines, Travel Agents, Tour Operators).
• Implementation of research methodology for future advertisement campaigns. Market Research and development strategies.

Confidential

General Manager

• In charge of the day-to-day operations of a Travel Agency, supervising up to 24 Travel Agents, product development negotiated rates with hotels, airlines and cruise lines.
• Directed over 8 offices in Central & South America and developed travel product for the entire network comprised of tour packages, air-sea packages, leisure and corporate travel products.
• Review terms and conditions of operations and implementations of legal aspects.
• Developed operations and procedures manual. Developed new alliances and maintained old ones.
• Trained personnel and outside sales force of international agents.
• Reorganized reporting and accounting processes.
• Prepared all legal, financial and qualifications for a change of ownership.
• Improved overall company’s image.
• Organized International Tourism Trade Shows and Corporate events.
• Conceptualized Virtual Travel Office for a unified Travel Platform across different GDSs, hotel, car, cruises and web booking engines.
• Negotiated and selected the software developer. Certified ARC specialist

Confidential

Operations Manager

• In charge of running the day-to-day client services department with two shifts of 14 customer service agents. Implementation and enforcement of company’s policies.
• Handle all problem resolution, and customer complaint. Handle all supplier relations and contracts.
• Created a New Air Department, obtained ARC accreditation.
• Implementation of new procedures. New product development and distribution.
• Statistical analysis of production and market trends.
• Negotiated supplier contracts.
• Event Planning & Management. Group Coordinator.

Confidential

Accounting Manager

• Real Estate Investment firm. Managed all accounting-Bookkeeping of 6 entities. A/P, A/R, Payroll, finance activities. Banking, reconciliation of 10 accounts, personal and corporate financial statements.
• Organized archives, created filing system and company memory records.
• Inventoried a significant Art Collection; managed loans and exhibitions.
• Transportation and insurance of in transit art.
• Managed auctions.
• Booked travel arrangements.
• Reconciliations of credit cards expenditures. Management of personal expenses and house staff.
• Negotiated benefit plans, insurance of all property.
• Prepared contingency plan for safekeeping of personnel and valuables in case of hurricane emergency.
• Reconciled investments and updated balance sheets.
• Managed leases and contracts.
• Managed e mail server back-ups and maintenance.
• Updated software. Hired additional office personnel.
• Partnership distributions.
• Event planning.
• Personal Assistant to the Managing Principal.
• Florida Sales Tax preparation. Accounting Software Quickbooks.

Confidential

General Manager

• Hands on high level Sales and Administration experience. Finance, Budgeting.
• Cost control/containment, financial reporting, forecasting and monthly financial analysis.
• Verifiable experience in Sales and Marketing.
• Policy development and enforcement.
• Total quality management providing outstanding customer service.
• Developed top sales people.
• Prepare, monitor and maintain electronic accounts payables and receivables.
• Researched, analyzed and developed new markets.
• Negotiated with major airlines, hotels and cruise lines.
• Coordinate travel arrangements for corporate and individual customers.
• High profile clients with business and leisure travel needs.
• Trade shows and event planning. ARC specialist.