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It Support Resume

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Peoria, IL

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SKILLS:

  • Microsoft Active Directory management
  • Installing Microsoft Server 2008 and Linux Fedora Red Hat
  • Virtualization of servers and Batch scripting
  • Windows 7 imaging, upgrade, and roll outs
  • Installing Microsoft Windows Server 2008
  • Troubleshooting databases
  • Troubleshooting and testing HTML scripts in a Linux environment
  • Maintained and updated company website using C++ and JavaScript

WORK EXPERIENCE:

Confidential, Peoria, IL

IT Support

Responsibilities:

  • Assist in rollout of Single Sign On (SSO)
  • Installation of badge readers and corresponding applications
  • Checking PCs for correct hardware and software for SSO
  • Shell and Batch scripting for SSO applications
  • Checking and adding users into Active Directory for SSO logins
  • Instructing users on how to use SSO and its features
  • Upgrading PCs from Windows XP to Windows 7
  • Microsoft Active Directory management

Confidential

Bloomington, IL

System Analyst

Responsibilities:
  • Troubleshoot all computer and computer related issues using an internal ticket system
  • Assisted with installation and problem solving of VPN hardware and software
  • Microsoft Active Directory user management
  • Worked together with HP to resolve printer issues
  • Provided first level support on internal and external hardware problems
  • Resolved Cisco hardware and software complications
  • Delivered over the phone support for company - wide applications
  • Supported LAN/WAN and company network
  • Security management ( i.e. Firewalls and Proxy Servers)
  • Followed up with business partners to ensure that their issues had been resolved

Confidential, Bloomington, IL

Cisco Deployment

Responsibilities:
  • Used a ticket system to troubleshoot phone system installations
  • Business/Technical VOIP Support
  • Provided second level support for Cisco Confidential to Agents and Trainers
  • Assisted offices in developing phone systems, call hunt and call flow groups to ensure the phone system will meet the office needs
  • Troubleshoot Cisco CUCILync, Exony VIM Software, and IP Phone installation
  • Addressed complaints to get issues resolved quickly and efficiently, and addressed root issues preventing future complaints
  • Worked with Agent’s Local Exchange Carriers on phone system compatibility issues

Confidential, Bloomington, IL

Level 2 Call Center Support

Responsibilities:
  • Work with a ticket system to troubleshoot router and server installations
  • Receive calls from Level 1 support to further troubleshoot networking and router issues
  • Use available resources to fix issues associated with PC, router, and server compatibility
  • Customer Service skills

Confidential, Chicago, IL

Desktop Engineer

Responsibilities:
  • Work with a ticket system to troubleshoot computers
  • Windows 7 imaging and upgrade from Windows XP
  • Microsoft Active Directory user management
  • Troubleshoot both the external and internal components of PC
  • Maintain a stable network for collection agency
  • Use resources in order to fix unknown problems
  • About 400 end users support

Confidential, Brook Terrace, IL

Sales Associate

Responsibilities:
  • Multi-task in order to give customers best possible service
  • Handling high stress situations
  • Use of Microsoft Office and Windows

Confidential, Brook Terrace, IL

Server, Delivery, and Host

Responsibilities:
  • People skills as well as customer service skills
  • Multi-task at rapid levels
  • Ability to manage peers

Confidential, Schaumburg, IL

Call Center Supervisor

Responsibilities:
  • Supervise recruiters when making recruits
  • Create and manage Microsoft documents
  • Attentive and alert to my surroundings
  • Customer service skills

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