Field Engineer Resume

OVERVIEW:

While in the Confidential I was trained as a Electronics Maintenance technician.
Experience includes help desk customer service support, network installations, computer troubleshooting, diagnosis, and repair on business notebooks, workstations, servers, and laser jet printers.
Other responsibilities included: tracking and documenting issue resolutions, project coordination, inventory management, daily and weekly status reporting.
I have also supported sales, marketing, technical, and executive departments in both a technical help desk and administrative support roles.

TECHNICAL SKILLS:

Software: Proficient with Microsoft applications such as Microsoft Office (Outlook, Access, Excel, Word, PowerPoint, Publisher, Illustrator, Visio, Front Page, Project), Remedy, Siebel, Adobe Photoshop, Adobe Acrobat Standard, Crystal Reports, Lotus Notes, PageMaker, Word Perfect, Dbase III, Goldmine, Symantec, People Soft.

Project Management Tools: MS Project/Planner.

Operating Systems: Proficient with Microsoft applications such as Windows 95/98/2000/NT/XP Professional, Windows 2000/2003 Server, Novell Sever.

Languages: HTML, JAVA Script, DHTML, Visual Basic.

Databases: Lotus Notes, Goldmine, Access, Prodigy (Oracle), DB III, DB IV.

Networking: TCP/IP, Novell, Active Directory, Client - Server administration.

Hardware: HP/Compaq Laptops, Workstations, Desktops, HP Proliant rack mount and tower Servers, Blade Servers, business notebook, Electronic control panels, HP LaserJet and Color LaserJet printers.

Industries: Computer hardware, IT support, News media, television, insurance, software design, Non-profit, Trade shows, conventions, Financial, Military Government.Tools: 40-45 WPM, Digital multi-meters, Computer repair tools, diagnostic software, helpdesk tracking software, network monitoring, schematics, blue prints, reference and training manuals.

PROFESSIONAL EXPERIENCE:

Confidential

Field Engineer

Responsibilities:

Performed onsite break-fix, problem-fault analysis, and technical support on HP business notebooks, Proliant servers, rack mount and Blade servers, workstations, desktops, color Laser jet, Design jet and monochrome printers.
Performed onsite installations of Proliant servers, Blade servers, workstations and Laser Jet printers.
Responsible for customer accounts, service and issue resolution.
Managed and maintained parts logistics and inventory for repairs.
Managed and maintained documentation and record keeping on customer accounts and issue resolution.

Confidential

IT Support/Admin Assistant

Responsibilities:

Installed multi-station computer network, uploaded software, upgraded laptops and workstations.
Performed onsite diagnosis, troubleshoot, repair, hardware and software upgrades on computers for Jesse White Association.
Instructed students in basic computer operation, repair, and preventative maintenance.

Confidential

Desktop Support Technician

Responsibilities:

Installed networking cabling, computer workstations and peripherals for Confidential network infrastructure.
Performed administrative support for Microsoft and Novell networks.
Overhauled and rebuilt network cable passage routes and tracks.
Performed helpdesk technical support for Web-based and business applications.

Confidential

Technical Support Specialist

Responsibilities:

Project coordinator with Server and Hardware deployment team on Hp rollout project.
Performed break/fix analysis, upgrades, and software imagining on laptop computers.
Managed Lotus Notes Databases, change control procedures, and security accesses.

Confidential

Help Desk Technical Support

Responsibilities:

1st level PC/ LAN support, solved printer performance issues, and issues pertaining to computer workstation installation and integration.
Tested software versions against new updated versions of company produced software
Troubleshoot hardware and software related issues in multi-platform environments.
Responsible for tracking and documenting help desk issues, and errors in Excel. Used Goldmine database and Siebel software to track customer issues.
Presented technical resolutions, help desk issues, and customer situations to development team.

Confidential

Electronics Technician

Responsibilities:

Performed preventative and corrective maintenance on computer hardware, defense weapons systems, desktop PCs, various electronic equipment.
Performed problem-fault resolution on electronic control systems.
Distributed and networked department workstations, and network printers
Responsible for Inspection, diagnosis, upgrades on workstations and Laptops in combat systems.

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