Implementation Specialist Resume Santa Monica, CA - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

CAPM Certification (In Progress)
Microsoft Windows Vista/XP/7 and Apple Macintosh OSX
Mobile devices, iPhone, iPad, Android, Blackberry
Microsoft: Word, Excel, Access, Exchange, Active Directory, Outlook
Bit9 Parity Agent and Console
Checkpoint Security Encryption
RSA Secure ID
Structured Query Language (SQL), SQL Server 2000/2005/2008 Management Studio
Have worked with C#, Visual Basic, .Net programming languages
Salesforce.com - Advanced Usage
Salesforce ADM-201 & DEV-401
Strong written, verbal and interpersonal communication skills
Excellent customer service experience
Extremely detail oriented
ESRI ArcGIS 9.3 Suite, ArcMap, ArcCatalog, ArcToolbox, Spatial Analyst, 3D Analyst, Model Builder
ESRI ArcDesktop SDE/File/Personal Geodatabases GIS Certifications - ESRI.

PROFESSIONAL EXPERIENCE:

Confidential

Implementation Specialist

Responsibilities:

Responsible for post-sales product implementation for small, mid-level and enterprise size clientele
Point of contact for setup of technical integrations: AD/LDAP, AMiON, Archiving, EMRs and Paging/Answering Services
Devised and implemented new reporting methodology for largest enterprise level customer
Provide direct customer support throughout project lifecycle
Assisted in developing enterprise level MSA partnership deployment model

Confidential, Santa Monica, CA

Global Service Desk Analyst

Responsibilities:

Provided help desk support in enterprise level environment via multiple communication paths with technical and non-technical end-users to resolve Mac OSX, iOS, Windows, Active Directory, MS Exchange, RSA Secure ID, Cisco VPN, Bit9 Parity and encryption issues.
Point of contact for Bit9 Parity and RSA Secure ID for the Global Service Desk
Performed diagnostics and troubleshooting of system issues with hardware maintenance, installations and upgrades
Documented help desk tickets/resolutions and maintained equipment inventory lists
Pioneered exploratory Mobile Team to address mobile access and troubleshooting issues

Confidential, San Mateo, CA

GIS Analyst

Responsibilities:

Edited and verified spatial and tabular GIS data for Allegheney Count, PA computer aided dispatch integration project and Idaho State Patrol highway digitization
Built SQL queries to automate data cleansing, standardizing and editing task for Bexar County, TX, Polk County, FL and Idaho State Patrol projects
Worked as part of a team to develop, create and manage project databases utilizing client datasets in multiple data formats for all projects

Confidential, Novato, CA

Regression Analyst

Responsibilities:

QA/QC of XML and SOAP request/responses for the software updates and releases for web and phone based bank services
Worked with developers to identify and rectify software bugs, as well as to design test suites with the aim of identifying weaknesses in the system

Confidential, San Francisco, CA

Systems Support Specialist

Responsibilities:

Designed and created an investor database search engine and end user interface to streamline research and data for the accounting division
Built scripts to geocode landmark data for sales team presentation and product demonstrations
Executed on site office IT support