SUMMARY:

• Above 7 years of experience in Windows/application support,Customer support and desktop support
• Responsible for enhancement, support, maintenance and Troubleshooting (n - tier distributed applications/web applications/application migration) as L3\L4 technician.
• Strong debugging skills and the ability to solve complex problems.
• Managing an application project through the entire project life cycle while meeting project deadlines and initiatives. Understanding and coordinating the development of new functionality, testing and implementing scheduled vendor releases and system upgrades.
• Work with cross functional teams, vendors and clients by providing on system functionality and configuration of new tools to i Confidential ease end user productivity within the application
• Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications.
• Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.
• Strong customer service orientation and ability to follow through issues to resolution within SLA.
• Ability to effectively implement and manage projects.
• Basic Knowledge of hardware configurations, database management tools and query language.
• Ability to troubleshoot research and solve technically challenging problems.
• Strong with process improvement and project management skills.
• Utilize reports, audits or other methods to analyze and evaluate opportunities for improvement in the areas of workflow operations and data integrity.
• Note areas of concern and bring them to the Confidential ention of seniors and recommend the needed changes.
• Team player with Good communication, interpersonal and business analysis skills, also help in providing a high level of quality service to clients.
• Use effective problem management to find root-cause of re-occurring issues and proactively report the issues.
• Good knowledge on Change management and problem management.
• Desktop support.
• Microsoft office 365 support.
• Knowledge of Microsoft Remote Desktop Services on 2008 R2 and ideally 2012/2012 R2 (RemoteApps publishing)
• Microsoft Windows Server 2008 R2 and 2012/2012 R2 administration experience.
• Microsoft .NET application support experience.
• Good understanding of IIS 6, 7, and 7.5.
• Good understanding of SQL 2008 R2 and/or SQL 2012. (working knowledge as it applies to a 3 tier application)
• Good level understanding of AD and security.
• Good level of understanding of DHCP, DNS, WINS, server and network load balancing.

TECHNICAL SKILLS:

Language: Java, J2EE, Cobol, As/400, C, C++, UNIX shell scripting, SQL/PLSQL,RDBMS,SQL Server 2000/05

Tools: MSSQL 2008-R2, Performance Monitor, SQL Query Analyzer,Enterprise Manager, Microsoft Office, BMC Remedy(ITSM),MS Outlook,MS Project.

Web Technologies: XML,HTML, DHTML

Operating Systems: Windows server 2008R2/2008/2003, Windows 98/XP/Vista/7/8, Unix, MS DOS 6.22

PROFESSIONAL EXPERIENCE:

Confidential

Sr consultant

• Provide technical support and advice to projects managers and assist them in the technical development and deployment of their projects

• Make sure that database applications operate within an environment that is safe and secure from internal and external threats
• Set up appropriate protocols and procedures for application and ensure that they are maintained throughout the company
• Monitor application systems by ensuring regular scrutiny of reports and note any problems that may cause downtime
• Create and maintain effective liaison with third party application support
• Web Application deployment and configuration on web servers

Confidential

Senior application analyst

Responsibilities:

• Was part of GTS CTO R10 Team and worked as windows admin at L4 level.

• Was primarily responsible for Confidential risk applications.
• Resolved critical and high priority issues within SLA.
• Worked with third party vendors to provide timely resolution of issues.
• Worked along with the development and testing team to publish new applications or new version in different environment and production.
• Took care of general health and maintenance of over 500 servers.
• Patched the servers in cluster with new MS updates along with packaging team every month.
• Used reporting tools to collect data and to provide output with basic interpretation. Examples include breaches of thresholds, service levels .
• Responsible for application management and operational support on Microsoft platforms, with a specific focus on line of business applications utilizing the .NET platform.
• High level understanding of reporting and analysis. Used reporting tools to collect data and to provide output with high level interpretation. Examples include breaches of thresholds, service levels etc.
• Contributed during infrastructure architectural activities by applying select architectural techniques and technical knowledge. Understand and leverages infrastructure architectural principles for cross - functional purposes and worked with vendors as well as internally.
• Showed ability to utilize and understand basic capabilities of performance management tools.Create test criteria and validated performance tests with testing team

Confidential

Sr. Application Analyst & Project planner

Responsibilities:

• In - house maintenance and Troubleshooting (n-tier distributed applications or web applications or application migration) as L3/L4 technician.

• Reengineered company s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.
• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
• Administration of Windows 2000 and 2003 Servers.
• Troubleshoot backup failures.
• Windows Group policy objects creation and management.
• Active directory objects creation and management.
• Implementation of changes on production servers in a large Web Center environment.
• Build servers for production and test environments following strict build procedures.
• Troubleshoot server hardware issues and work with service providers to facilitate repairs.
• M anaged and created Active Directory accounts, network shares, and printing services
• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
• Coordinating with different teams to drive reported issues including critical and high priority incident to closure within SLA and keeping the management and client informed about the progress.
• Responsible for the production Application Support of Clients custom set of applications.
• Effective review, submission, implementation and closure of changes which include getting the changes approved form CAB board.
• Identify service improvement areas in application environment and drive them to closure.
• Effectively manage reactive/Proactive Problem Management.
• Application server maintenance, health-checkups and house-keeping.
• Web Application deployment and configuration.
• Crystal Report support.
• Preparing Client/Management reports like Productivity Analysis Tracker, Volumetric Data Analysis, and Tracking Shift/On call rota/allowance of team, SMR (Senior Management Review) PPT.
• Define success criteria for the project based on business objectives set by customer.
• Risk management - risk identification and mitigation planning.

Confidential

Mainframes developer

Responsibilities:

• Worked as the mainframe developer for Walgreen project used COBOL and JCL.

• Performed the changes in the production environment.
• Understood the complete SDLC Process.
• Helped preparing the functional and technical documents.

Confidential

Software Engineer

Responsibilities:

• Was primarily trained in J2EE and PL/SQL.

• Understood the whole process of SDLC.
• Undertook many small projects and carried out the project end - to-end on own.
• Learnt manual testing, defect tracking and code verification/validation.