IT service desk analyst Resume Milwaukee, WI - Hire IT People

SUMMARY:

Network and hardware support technician with a hands - on approach and technological mindset for implementing IT network architecture, including configuration, optimization and supporting network management systems.
Exceptional ability to build user-friendly networks of any size; seeking the opportunity to become an asset to a company and its employees.
Ability to accept professional challenges and opportunities to make use of my strengths and build up my career.
Fast learner with the proven ability to desktop support and able to communicate and clarify complex technical issues.
Efficient in time management and able to multitask.
Maintaining the connectivity and Monitor the different networks.
Taking care of Fault management and Different type of Networks.
Testing of computers to see they are working well.
Installing various applications and programs for end users on their windows desktop.
Assisting the staff with their Windows desktop problems - drivers, wireless, display and other settings.
Troubleshooting routine problems and maintenance of servers.
Assist end users with windows 10 desktop issues.
Install, Configure and troubleshoot windows 7, 8 and 10.
Troubleshoot issues with the network to make it run more efficiently and to avoid future problems.

TECHNICAL SKILLS:

Cisco routers 1800 / 2600 series and Cisco switches C2960.
Securing VLANs, switch access.
VMware v-Sphere, ESXi Server, VMware Virtual Desktop Infrastructure VDI, VMware View.
Hands on Experience with Microsoft Windows Servers 2008, 2012 and Windows Desktop 7/8/10.
Installed Windows 10 on virtual machine and PC with windows 10 ISO image.
Proficient in networking practices.
RFID/Mobile devices

PROFESSIONAL EXPERIENCE:

IT service desk analyst

Confidential, Milwaukee, WI

Responsibility:

Work on Service now, setup DUO/VPN, password reset, windows 7 troubleshooting, Network issues
GID Server, Bit locker, New Hire set up, adobe acrobat cloud access, Active directory, CIA/CA
Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management

Confidential, Milwaukee, WI

Technical support specialist

Responsibility:

Confidential

Network support

Responsibility:

Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, Layer 2/3 network devices
Administering the IT infrastructure - switches, firewalls, routers, and servers
Racking, Stacking and Cabling.
Firmware upgrade, Drivers and OS Install.
Install and Configure Windows 10 Desktop.

Confidential

System Admin

Responsibility: