SUMMARY:

• Secure a position with a successful, growing company or established corporation that requires an individual with extensive experience in Information Technology and Project Management.­­­­­­­­­­­­­­­­­­­­­­­­­

PROFESSIONAL EXPERIENCE:

Deployment Engineer

Confidential

• Imaged Ad link computers with Ubuntu - 14.0 using a PXE boot configuration

• Job exposure with SharePoint and OWA
• Used Putty to SSH into the Work-Stations to run the correct scripts so the system would function properly
• Troubleshoot and correct hardware and software issues if any arose
• Prioritize tickets when they come in, answer questions to the end user after full evaluation of the situation
• Installed more memory so the computers could respond properly
• Installed and configured 4 port video cards
• Asset Management
• Helped and trained users of the New Nike Systems after the installs showed them all the functionality of the Workstation
• Changed station Manifest for the new machines and old machines as well
• Made sure that the Ethernet Cables were in the correct V-Lan for the correct station also the safety lines as well
• Created and Updated change requests
• Installed and checked all scanners and LED bars were working correctly
• Osha Certified on safety and confidentiality procedures, as well as Company policies
• Trained in active floor obtained Red Badge
• Added software manually and through SCCM

PC-Technician

Confidential

Responsibilities:

• Provide a various types of support for all end users

• Osha Certified on safety and confidentiality procedures, as well as Company policies
• Troubleshooting skills on mobile devices such as a smart phone, Surface Pro and IPad
• Responsible for keeping track of all hardware that comes in through asset management
• Imaged all new Computers with Windows 10 for new deployment also Surface Pro’s
• Added software manually and through SCCM
• Prioritize tickets when they come in, answer questions to the end user after full evaluation of the situation
• Tested and installed Symantec Endpoint Protection and E Confidential yption
• Active Directory, add and remove users, give access to users as well as permissions. Also password resets. Disable accounts due to termination. Also could re-enable accounts as well
• Build Windows 7 and 10 Image
• Change settings in Group Policy according to Company standards
• Rename computer model in the registry when necessary also in the Bio’s
• Avaya IP phones
• Orient users on the Surface Pro when needed
• Troubleshoot update errors
• Add Network and Local printers
• Correct Email Issues
• Fix blue screen errors using system restore and repair disc
• Troubleshoot and fix old equipment so reimage is possible so computers would be available for resale

Desktop Support Engineer

Confidential

Responsibilities:

• Strong people skills, on phone and face to face

• Used remote support, through Citrix applications
• Installed Citrix Receiver, so end users could access the required sites
• Install all versions of Micro Soft Office products
• Outlook Troubleshooting and Lotus Notes
• Rebuild corrupted profiles
• Set the BIO’s in all computers to PXE Boot so they can accept the image over the network
• Active Directory, add and remove users, give access to users as well as permissions. Also password resets. Disable accounts due to termination. Also could re-enable accounts as well.
• Removing and re-adding computers back to the domain and put the computers back into the correct OU
• Install network printers and Local printers as well
• Push software using SCCM
• Data transfers manually and using Mozy
• Fix blue screen errors using system restore and repair disc
• Map network drives
• Clean up clients computers by deleting Prefetch files from the root of the (C) drive and the temp files from the users Profile
• Currently using Service Now for our ticketing system
• Have used PRS, Remedy and Oracle Gold ticketing system’s as well
• Memory upgrades, Keyboard replacement, Motherboard and Hard-Drive replacement
• Have installed many programs using cscript through CMD line
• Virus Control
• Troubleshoot VPN issues
• PC Refresh, Hot Swaps and rebuilds
• Fix VDI issues
• Network connectivity issues

Desktop Support Technician

Confidential

Responsibilities:

• Tested and calibrated Confidential touch screen monitors.

• Tested credit card units, on the Confidential touch screens and repaired if needed.
• Experience with Outlook 365.
• Tested and repaired Monarch Printers.
• Calibrated Confidential Touch Screen Monitors, and repaired credit card swiper.
• Cleaned and tested Confidential Keyboards.
• Installed and configured POS Secure software.
• Configured the BIOS so the operating system could be form Confidential ed, using Kill Disc.
• Configured the BIOS to (PXE) Boot, so the computer could receive a new image over the Network.
• Repaired Slide-Tray computers and Dell computers.
• Replaced H/D, Memory, CPU, Heat sink, Bracket, CMOS B Confidential ery, Dialer Card, Video Card, Power Supply and Motherboard.
• Tested and configured, installed Laser jet Printers, Epson Printers and Confidential Printers.
• Using Remedy Ticketing System to keep track of all work in Process and completed.
• In charge of all RMA’S, and responsible for making all deadlines on time.
• Installed and configured Point of Sale equipment.
• Imaging, using Ghost and Altiris.
• Test, repair and setup Monarch Printers.
• Test update and repair Sig-Caps.
• Troubleshoot Networking issues.
• Active Directory
• Asset Manager
• Virus Control and Removal
• Using Web-X for remoting into users computer to solve issues

IT Support Specialist

Confidential

Responsibilities:

• Citrix/Support.

• Oracle Gold Ticketing System, created, documented and closed tickets.
• Used active directory to reset passwords and moved the computer to the correct O-U, and created new users.
• Imaging using ghost and sccm.
• Expertise with Windows XP, Windows 7, and Windows Vista.
• Escalate issues to level 3 if needed.
• Cisco VPN installed and configured for users and instructed them on how to use it from their home.
• Hardware installation and memory upgrades.
• Virus control, patching, and using Malwarebytes.
• Expertise with laptops, Desktop computers, installing software and hardware.
• Printer installs, adding correct drivers local and network.
• Resolve all client issues through desktop support.
• Microsoft office suite 2003, 2007 and 2010 installation and repairs.
• Command line experience.
• Destiny/Support and installation.

IT Support Specialist

Confidential

Responsibilities:

• Resolve all client issues through helpdesk support.

• Experience with lotus notes.
• Proficient with Microsoft office suite 2003, 2007, and 2010.
• Break/fix, ECT.
• Did memory upgrades.
• Replaced power supplies, motherboards, and video cards.
• RSA SecureID Knowledge, resetting users and walking user through login.
• PRS Ticket System, created, Documented and Closed tickets.
• Used active directory to reset passwords and moved the computer to the correct O-U, and created new users.
• Strong Personable Skills.
• Citrix/support.
• Experience with Windows XP, Windows 7, and Windows Vista.
• Virus control through patching and Malwarebytes.
• Expertise with Laptops, Desktop Computers, and Installing software and hardware.
• Wireless configuration on routers and scanners.

IT Support Specialist

Confidential

Responsibilities:

• Performed fast and accurate service to all clients.

• Used active directory to create new users reset passwords and moved the computers to the correct O-U’s.
• Created and closed Remedy tickets.
• Install and configure all types of printers.
• Configure VPN for clients, and instruct them on how to use it from their home.
• Have configured databases.
• Virus removal.
• On site repair.
• Expertise with Windows XP/7 operating systems.
• Experienced with HATS.
• Successfully maintaining over 9 different units.
• Excellent communication skills, which allowed me to interact with clients.
• Find Fixes for all issues.
• Create documentation for all fixes.
• Outlook experience.
• Word 2007 and 2010.
• Experience with Apple Mac OS X and later.
• Lotus Notes.
• Citrix/Support.
• Installed POS Software, Class 7.01 and Class 7.02