Network Engineer/Desktop Support Resume

SUMMARY:

To contribute to the growth and profitability of a company where I can use my extensive knowledge related to computer hardware, software and networks.
I have strong troubleshooting, problem - solving, and communication skills.

TECHNICAL SKILLS::

Operating Systems: Windows 10, Windows 8.1, Windows 8, Windows 7, Windows XP, Windows 2000, Windows Vista, Windows 98, Windows 2000-2008 Server, Linux Redhat, Fedora, Ubuntu, Backtrack, Debian, Gentoo, Mint Mac OS X 10.4-10.9, Mac IOS 3.x, 4.x, 5.x, 6.x

Software Packages, Utilities, and 3 rd Party Applications: MS Office 1998-2013, Microsoft Active Directory, Microsoft Management Console, MS SQL, MS Access, MS Project, Lotus Notes, Outlook, Apache Server Adobe Suite, MacAfee Antivirus, Norton Antivirus, Norton Ghost, Partition Magic, Spinright, IE, Firefox, Chrome, pcAnywhere, Nexus, Teamviewer, Novell, Ethereal, Airsnort, Wireshark, Airodump, Aircrack, Languard, Solarwinds, Acunetix, L0pht Crack, Nmap, VB, Perl, Python, Visual Basic, Remedy Call Tracking, Dell Diagnostics Utility

Hardware: Dell, Compaq, HP, and IBM Desktops and Laptops, Cisco Catalyst, Dell PowerEdge Servers, HP Open Server, Many brands of wireless routers, HP/Canon Printers, all internal components in a PC, Dianostic Cards, PS testers Dell/IBM Compatible, Mac, OSX, IOS Android, Raspberry Pi, Arduino

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer/Desktop Support

Responsibilities:

Manually applied patches on mostly Windows 7 Machines some Mac/Iphone
Changed permissions in active directory as needed
Connected iphones and ipads to software server
Installed rack mounts, modems and routers
Installed other infrastructure like RJ45 ends, conduit, and Ethernet cables
Installed user workstations
Transferred data

Confidential

Tech Support for Comcast

Responsibilities:

Take calls from wireless support customers
Document customer interactions in Ninjato/Remedy
Troubleshoot wireless connectivity issues
Search knowledge bases and other sources to resolve customer issues
Connect customers with other departments to resolve all the issues they are calling about

Confidential

Tech Support for Apple

Responsibilities:

Take calls from apple customers
Document customer interactions in iLog
Troubleshoot iphone and ipad software and hardware errors
Search knowledge bases and other sources to resolve customer issues

Confidential

PC Rollout Tech Contractor

Responsibilities:

New Windows 7 PC deployment
Old PC data migration via Usb A to B data transfer cables
Pull down of new application from Altiris client such as MS Office 2010 and AS400 client access
Imaging of old PCs for backup using Norton backup manager
Connection of new PC’s to domain

Customer Sevice Rep/Surveyer Contractor

Confidential

Responsibilities:

Calling eligible respondents to collect study data
Data entry of respondent feedback
Scheduling callbacks
Documenting issues and resolutions

Production Associate Contractor

Confidential

Responsibilities:

Production of Printed Materials
Quality Assurance of work
Palletizing and other warehouse duties

Production Associate Contractor

Confidential

Responsibilities:

Picking of plastic parts
Packaging of parts
Palletizing and other warehouse duties

Electronic Assembly Contractor

Confidential

Responsibilities:

Assembly of Medical Defibrillator
Quality Assurance of work
Testing of completed devices.
Final Inspection and packaging of devices.

Dell Field Service Technician Contractor

Confidential

Responsibilities:

Used IVR daily to track and document tickets.
Worked with clients to schedule service.
Confirmed issues with pc.
Verified part compatibility.
Installed new parts.
Maintained a 95% satisfaction rating through customer surveys.

Field Service Technician Contractor

Confidential

Responsibilities:

Point of sale Hardware Installation
2003 server installation and configuration
Thin client installation and configuration
Printer fuser replacements.
VNC setup.
Router and network setup
Used IVR daily to track and document tickets.
Worked with clients to schedule service.
Confirmed issues with pc.
Verified part compatibility.
Installed new parts.

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