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It Support Specialist Resume

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Northbrook, IL

SUMMARY:

  • Continue my career in Information Technology with a progressive organization which will utilize my skills, abilities and knowledge.

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Specialist

Responsibilities:
  • Server/PC Administration

  • Microsoft Office 2007,2010
  • Microsoft RDS
  • Microsoft Exchange 2010
  • Active Directory
  • Microsoft Group Policy
  • Manage Anti - Virus (Sophos)
  • BitLocker
  • Hardware & Software Troubleshooting
  • Windows 7, Windows 8, Windows 10 Platforms
  • Manage System Images using Microsoft Deployment Toolkit
  • Wireless Administration (Cisco)
  • Windows Server 2003,2008R2,2012R2
  • Asset Inventory
  • Mobile Device Management (Sophos)
  • Android,IOS
  • Etc.

Confidential

Sr. Microcomputer Specialist

Responsibilities:

  • Server/PC Administration

  • Server Virtualization VMWare Esxi5.5
  • Nimble SAN & Storage Administrator
  • Microsoft Office 2007,2010
  • Microsoft Exchange 2010
  • Active Directory
  • Microsoft Group Policy
  • Manage Anti-Virus (McAfee EPolicyOrchestrator)
  • SecureDoc Laptop Encryption
  • Citrix Xen App Publishing and Administration
  • Juniper Switches
  • Hardware & Software Troubleshooting
  • Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10 Platforms
  • Manage System Images using Microsoft Deployment Toolkit
  • Wireless Administration (Cisco,Xirrus,Ubiquiti)
  • Dell Desktop Authority
  • Vulnerabilty Remediation (Qualys)
  • Windows Server 2003,2008R2,2012R2
  • Asset Inventory
  • Mobile Device Management (GOOD For Enterprise)
  • Android,IOS
  • Hardware Field Technician
  • Contracted to Alliant Energy, Hardware repair to include HP laptops, desktops, printers / plotters, Workstation analyst.
  • Summit Credit Union (Merger) PC moves, installs, XP upgrades, data backups, ip phone installs, new printer installs
  • Asset inventory Wheaton Franciscan Hospitals
  • Site Support Analyst / Technician @ GE Healthcare
  • Diagnose, troubleshoot, repair hardware & software issues on laptop’s and desktop pc’s
  • Install/support software applications
  • Provide L2 Support (Microsoft Office applications)
  • Re-image PC’s
  • Wireless

Confidential

Technology Specialist

Responsibilities:

  • Server memory upgrade project / support

  • POS cash register upgrade project / support
  • Hardware, software support
  • New store server setup and configurations

Confidential, Northbrook, IL

Field Technician

Responsibilities:

  • Repair HP Laser jet printers

  • Repair Lexmark Laser jet printers
  • Repair HP/ Phaser Color LaserJet printers
  • Troubleshoot DELL/IBM desktops & laptops (Hardware replacement )
  • Re-image US Bank Teller/office PC’s
  • Customer Service

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