Information System Support Specialist Resume Confidential,Â - Hire IT People

SUMMARY:

4 years working with companies ranging from mid - size to Confidential
Experience in application deployment, project management, and mentorship
Excellent verbal and written communication skills when working with technical and non-technical individuals
Familiar utilizing tools like: SCCM, Active Directory, PowerShell, Power Query, WMI Explorer, Client Center for Configuration Manager, AD Manager, Cherwell, VMware workstation, JAMF Casper Suite, MDT, Citrix Console Management, Symantec Management Console, HP Service Manager, CA Service Manager, and Quickbase
Proficient in SCCM: Application deployment, operating system deployment, power management, Wake on LAN, and user state migration
Install and configure Windows 7, Windows 8, Windows 10, and Mac OS X operating systems
Level 1 and 2 troubleshooting knowledge for hardware, software, networking, and printing issues
Skilled in Microsoft Office 2007, 2010, 2013, 2016, and 365

PROFESSIONAL EXPERIENCE:

Confidential, Appleton, WI

Information System Support Specialist

Responsibilities:

Confidential, Neenah, WI

Desktop Support Technician

Responsibilities:

Provided technical support for 1300 users, 5 satellite offices, and 150 telecommuters
Developed SCCM Skills including: application creation, collection queries, power management, scripting, USMT, and OSD task sequences in 2400 device environment
Lead desktop support contact for rollouts and migration of Office 365, MicroMain, SAP GUI, and IE 11
Created and tested new procedures for improved workflow when setting up new or existing computers
Trained remote associates before working at home or in the field
Technical support for: Applications, printing, networking, and remote workers
Mac support for 150 devices
Created documentation and procedures for applications, setting up user profiles, and resolutions to problems
Used Cherwell for asset tracking, document storage, help desk tasks, and tickets
Inventory management on new equipment and equipment sent for recycling
Collaborated with infrastructure, training, software licensing, and systems teams

Confidential, Appleton, WI

Project Tech

Responsibilities:

Confidential, Steven’s Point, WI

Desktop Support Technician

Responsibilities:

Provided technical support for 2500+ users
Primary technical support technician for Windows 7 device deployments
Carried out the Windows 7 upgrade project by building devices, coordinating deployments, testing of various applications, and training new users
Used Symantec Management Console to image and install software packages to devices
Maintained inventory of hardware and tracking of computers through Quickbase
Used HP Service Manager to update, track, and close helpdesk tasks, service requests, and incidents
Collaborated with departments to create software deployments and provide training

Confidential, Madison, WI

Remote Service Technician

Responsibilities:

Technical support for corporate and agency offices, supporting 20,000+ employees
Supported Microsoft products including Windows XP and 7, Microsoft Office 2007 and 2010
Utilized CA Service Manager to create, update, and close helpdesk tasks and incidents
Provided basic application, software guidance, and mobile support to customers

Confidential, Stevens Point, WI

Desktop Support Technician

Responsibilities:

Technical support for business units, including executive support, in an environment of 2000+ users
Used imaging and application management programs: SCCM, OSD and MDT
Support and troubleshooting of Microsoft Office 2007 and 2010
Utilized HP Service Manager to update, track and close helpdesk tasks and incidents