Exchange/Systems Administrator Analyst/Support Analyst Resume Washington, DC - Hire IT People

SUMMARY:

Proven ability to train, supervise, and motivate others
Able to handle minimal and multiple projects
Organizational skills with close attention to detail
Work independently and as a team player
Leadership and Management
Strong analytical skills which demonstrated success in assessing and evaluating outcomes

TECHNICAL SKILLS:

Computer Skills: MS Ofc 2010,2013, incl. Proj/Sharepoint/Visio, Active Directory, Win7,8,8.1, 10

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Exchange/Systems Administrator Analyst/Support Analyst

Responsibilities:

Responsibilities include, but not limited to, supporting over 20,000 VA employees by responding to inquiries for desktops, laptops & smartphones, executing technical specifications for hardware components, the installation of software programs & its updates, and administer user OU Groups, Containers & Domains through Active Directory Windows Server 2008.
Troubleshooting Microsoft Outlook 2010 issues, creating & editing user accounts, multiple distribution lists and the Global Address List (GAL) using Active Directory.

Confidential, Washington, DC

Technical Support/Smartphone Analyst

Responsibilities:

Responsibilities include, but not limited to, responding to inquiries for desktops, laptops & smartphones, managing all helpdesk tickets within Remedy & following their progress from start to finish in addition to providing updates to the user, resolving computer network issues via phone and/or using the remote access to enter into their desktop computer, assisting users with password reset, creating, editing & deleting of distribution lists, and administer Exchange & Active Directory user creation.

Confidential, Honolulu, HI

IT Business Analyst/Jr. Project Manager

Responsibilities:

Act as liaison between end users and other IT departments during management initiated projects, planned, organized and conducted business process reengineering/improvement projects and/or upper level management reviews, to gather requirements, document/create business procedures & practices, lead and produce test scripts/cases to conduct UA testing, prepare, research and consolidate information into cohesive and understandable correspondence for use in management decision making.

Confidential, San Francisco, CA

Remote - Helpdesk Systems Administrator

Responsibilities:

Managed issues that were escalated by end users as well as provided updates on the progression of each trouble ticket, performed Active Directory, Domain & RSA Secure ID Token administrations, created document procedures for the usage of HelpStar, installed & provided instructions on updating software programs via remote access, and created Exchange mailbox accounts.
Developed portal & webinar training tools for new employees, offer feedback for employees during the Employee Client Satisfaction meetings, made staff members aware of new problems that had arisen within the systems, and monitor batches pushed to servers to include updates to Windows 7, MS Office, Internet Explorer, Adobe Acrobat &more.