Support Specialist Resume Estates, IL - Hire IT People

SUMMARY:

Position as technical analyst using my technical skills, problem solving skills and my expertise in customer support.
Looking to grow and move forward in my career.

TECHNICAL SKILLS:

Hardware: Wireless routers, Cisco routers, 2950 and 3560 switches, Cat 5 and 6 cables, RJ11, RJ45 connectors, ELO monitors, WLC controllers, AS400, Fortigate firewall and IMS Intel servers, WAP, iPhones, iPads, Lenovo laptops

Software: Heat, DBaseIII, Peregrine, Remote Desktop, Remedy, Expert Advisor, USD Tracking, Active Directory, MS Office 2013, SAP, Empower, POS, Wi - Fi and VPN, MS Exchange Server, System Center 2012

Languages: Light Linux

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8, Window 8.1, Windows 10 and C/Unix, OS

Messaging Systems: Office365, Outlook, Lotus Notes, Yahoo, G-mail, Eudora

PROFESSIONAL EXPERIENCE:

Confidential, Estates, IL

Support Specialist

Responsibilities:

Troubleshoot desktop/laptops/iphone/ipad/ issues
Assist users with connectivity VPN/issues & Outlook 2013 issues
Utilized WebEx to remote in to clients machines to assist them
Assisted users with applications and printing problems
Installed equipment & devices for user needs
Assisted with video conferencing for their daily meetings

Confidential, Lake Forest, IL

Support Analyst

Responsibilities:

Supported MS Office365 and users with secure/encrypted e-mail messages
Assisted users in Active Directory with login accounts
Utilized Microsoft Exchange Server to assist clients with distribution list
Assisted client with the Citrix applications
Remote in with SCCM tool to troubleshoot users with their technical issues
Troubleshoot encrypted e-mail problems clients had with Secure mail

Confidential, Lincolnshire, IL

Technical Analyst

Responsibilities:

100% Phone Support for DTR technicians at depot and nationwide stores
Configured switches and routers for servers used at Walgreens stores
Responsible for documentation on knowledge base using Visio flowcharts
Utilized the Linux/Unix commands to restart and maintenance OS for servers
Responsible for Walgreen’s firewall setup and configurations

Confidential, Berwyn, IL

Support Analyst

Responsibilities:

100% phone support for the affiliated hospitals, doctors and specialists
Reset passwords for various applications concerning medical software
Remote in to users screen to take control of computer to solve issues
Assigned tickets to network and desktop colleagues respectively

Confidential, Skokie, IL

Technical Analyst

Responsibilities:

100% phone supported customers with technical issues with their GPS
Responsible for doing SQL queries and compiling MS Access databases and spreadsheets

Confidential, IL

Technical Support/Analyst

Responsibilities:

100% phone support for thousands of sales reps, scientists and divisional clients with laptop, desktop and cell phone issues
Assisted clients with their air cards, vpn broadband and wireless connectivity issues
Used remote tool to take over users system to assist them
Assisted users with their Citrix environment application
Helped users with their Microsoft Office applications when needed

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Support Specialist Resume

Estates, IL

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