DESKTOP SUPPORT Resume

SUMMARY:

Experienced hardware and software technician who believes in keeping up with new developments and finding creative solutions to customer problems.Strive to exceed customer expectationsduring customer - site installs, troubleshooting, and repairs. Enjoy working independently with the support of a team.

TECHNICAL SKILLS:

Operating Systems: Windows 10, Windows 7, Windows XP, Windows XP Embedded, Windows 2000, DOS.

Software: MS Office, Outlook, Proxy servers, Server automation software, TCP/IP, HTML, Ghost, point-of-sale software, call tracking software.

Hardware: Servers, Workstations, Network cabling, Fiber optic cabling, Phone cabling, Punchdown blocks, Point-of-sale equipment, multiple Lexmark certifications, large and standard format printers and copiers.

PROFESSIONAL EXPERIENCE:

DESKTOP SUPPORT

Confidential

Responsibilities:

Troubleshoots computer hardware and software issues. Install and upgrade hardware and software.
Migrate user data from old pc to new pc.
Install software onto new pc and migrate settings.
Troubleshoot issues with software on old and new computers.
One-on-one training of end users.

SERVICE TECHNICIAN

Confidential

Responsibilities:

Field service technician repairing computers, servers, printers and point of sale equipment.
Perform warranty repair for printers at customer sites.
Repair and replace place hard drives, switches, KVMs, and other server equipment.
Troubleshoot wireless access points and IP phones.
Troubleshoot and repair scales used at the point of sale.

PC REFRESH TECHNICIAN

Confidential

Responsibilities:

Contract position migrating data from old computers to new laptops and desktops during corporate-wide computer upgrades.
Migrate user data from old pc to new pc.
Install software onto new pc and migrate settings.
Troubleshoot issues with software on old and new computers.
One-on-one training of end users.

FIELD SERVICE TECHNICIAN

Confidential

Responsibilities:

Troubleshoot desktops, laptops, printers, scanners, Point-of-Sale equipment, servers, switches, and RF equipment.
Troubleshoot and repair scales used at the point of sale.
Configure wireless networks.
Install and move phone extensions.
Install, terminate, and troubleshoot ethernet cabling.
Log repairs, escalate as necessary, and track until problems are resolved.
Work with team to configure servers for back-end and retail environments.
Maintain an inventory of spare parts necessary to complete repairs.
Work on projects and hew hardware installs including Windows 7 rollout.

ELECTRONICS TECHNICIAN

Confidential

Responsibilities:

Contract position testing and calibrating CT scanners prior to shipping.
Troubleshoot computer and electronic components, down to circuit level. Repair or replace as necessary.

TECHNICAL SUPPORT REPRESENTATIVE

Confidential

Responsibilities:

Level II software customer support calls involving Desktops, NT 4.0 Workstation, Windows 95, 98 and 2000, Office 2000, and Outlook.
Troubleshoot customer software over phone including palm desktop, intellisync, lotus notes conduit, and registry settings.
Troubleshoot hardware including palmpilot, palmpilot modem, standard modem, DSL modem, cable modem, combo card, and memory upgrade card for palmpilot.
Level II hardware customer support calls involving PCs, modems, and palmpilot.
Restore test PCs from disk image using Norton Ghost and other imaging software.
Log-user problems, escalate as necessary, and track until problems are resolved.
Develop 3coms internal system to automatically forward calls to the appropriate facility during main system failure.
Design 3coms web based system to determine number of available technicians in real time.

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