Network Support Technician Resume Milwaukee WI - Hire IT People

SUMMARY:

Network Engineer with over 20 years’ experience of progressive network communications, system hardware, cabling and telecommunications, and phone systems. Recognized for strong organizational, project management, and team building skills, great customer service skills. Active Directory, Cisco, CUCM, Citrix, Windows, Novell, Microsoft, Backup Software experience, Some As400, quickly adapts to new challenges with little direction.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2012 and earlier, Windows 10 and earlier.

Software: Active Directory, Imaging software, Exchange, Cisco VPN, Active Sync, Cisco Unified Call Manager, Citrix Desktop, Citrix Zen Center, various Help desk and backup software including Unitrends, Symantec, Commvault

Applications: Microsoft Office Professional 2013 and previous, Office 365, Microsoft Visio, Help Desk, Remote desktop, Lotus Notes, Exchange, Quick Books, and much more

Hardware: PC’s, Printers, Thin Clients, IP phones, Cell Phones, Scanners, Others

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee WI

Network Support Technician

Responsibilities:

Responsible for Server Maintenance and 1st and 2nd level and some 3rd level support. Unitrends backups and upgrades, Thin Client installs, Network trouble shooting, other duties as needed.
First, second and some 3rd level support of Servers and Clients.
Laptop imaging and repair
Active Directory for New users, Password changed, Group Policies, device authorization and other administration
Various network troubleshooting.
Thin client setup
Cisco switch configuration changes
Cisco IP phone setup, change, upgrade configurations (Cisco Unified Call Manager)
Web Help Desk ticketing and asset management

Confidential, Wauwatosa

Network Support Engineer

Responsibilities:

Responsible for Managed Service monitoring and 1st and 2nd level support. Support both on site remotely and at client sites. Excellent client relationships..
Managed Service monitoring using Netwatch software.
Upgrades to managed service system
First, second and some 3rd level support of Clients.
Active directory for user, computer and policy changes and configuration
Workstation imaging and setup
Various network troubleshooting.
Thin client setup
Good communication with client building great relationships.
Multi - function Copiers and standalone printer support

Confidential, Burlington, WI

Network Desktop Engineer

Responsibilities:

Responsible for upgrading, installing and maintaining PC’s, Laptops, Printers, PDA’s and other peripherals, software installs and upgrades, and backup logs and storage.
Install, upgrade and troubleshoot PC’s keeping them current with company standards. Implemented Hot Swap PC’s to minimize users downtime.
Active Directory for user changes and or device domain authorization
2nd tier support using HEAT helpdesk software
Repaired, replaced and did routine maintenance on printers and other peripherals such as scanners and PDA’s, group policies and other work as needed
Coordinated many department moves, new construction and setup of new facilities with compliments from corporate management and no downtime for clients or patients. Received award for completing ahead of time, allowing all end-user testing to be completed before the go live date.
Supported three hospitals and over 14 clinics.
Good communication with clients resulting in many appreciation letters from the end users.

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Network Support Technician Resume

Milwaukee, WI

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