Senior Infrastructure Administrator/Help Desk, Rosemont, IL Resume

SUMMARY:

Highly experienced network and desktop support engineer.
Passionate about working with clients to understand their requirements to develop creative solutions while maintaining infrastructure standards.
Always willing to go above and Confidential to meet business needs. Outstanding communication skills; both listening and asking questions prior to offering solutions.
Skilled in a wide variety of network and desktop architectures and at explaining the most complex technical concepts in easy to understand terms. Superb Confidential ention to detail.

TECHNICAL SKILLS:

Desktop: Windows Server 2008/2012, Exchange 2010/ Office 365

Active Directory Group Policy: Symantec BackUp Exec, Hyper - V, NAS Clusters

Fat Pipe DNS Programming: Shortel/8x8 VOIP System, Office 365/2013/2016, Adobe Suite, Windows 7, 8.1, 10, WebEx & Zoom Web

Conferencing: Box/Sharefile /One Drive/ One Drive for Business, Sophos Anti-virus, Lansweeper, Cisco VPN

PROFESSIONAL EXPERIENCE:

Confidential, Rosemont, IL

Senior Infrastructure Administrator/Help Desk

Responsibilities:

Provided help desk support for 275 users (225 on site and 50 additional users located throughout the US) - Setup users in AD, Exchange and O365. Configured machines for each user, while machines were both onsite and remote. Managed Laptops, Servers, Printers, Copiers and Mobile Devices
Configured and managed establishment of Microsoft Office 365 environment, both hybrid and stand alone. Setup and maintained O365 Exchange environment, rules, spam filters, adding domains, users and aliases.
Maintained Windows 2003/12 - Exchange 2003/2010 Environments utilizing both physical and virtutal machines.
Created and implemented computer replacement plans for Windows 8.1/Office 2013 and Windows 10/Office 2016. Staged rollout schedule with training, and transferred all data and mail settings to new computers. Traveled to three external sites to implement rollout and train local staff on new systems.
Managed vendor relationships for Dell, Insight and Network Solutions
Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Confidential, Milwaukee, WI

Network Administrator/ Project Manager

Responsibilities:

Maintained existing Windows 2003/Exchange 2003 domain.
Gathered requirements and requisitioned all new computer equipment purchases. Added new users and machines to domain, installing standard company software.
Designed and documented machine and software standards.
Established and maintained a configuration management database.

Confidential, Highland Park, IL

Network Administrator/Designer/Project Manage

Responsibilities:

Maintained existing Windows 2003 Small Business Server domain. Added new users and machines to domain, installing standard company software.
Worked with clients, creating home networks and integrating their computers to their A/V systems.
Managed installers to complete projects and reviewed completed projects to improve consistency. Met with clients at the project locations to generate punch-lists and complete job.

Confidential, Glencoe, IL

CAD Manager/ Network Administrator

Responsibilities:

Created back-up server and third server to handle all Interanet and mail issues.
Created machine and software standards based on users’ position in company
Proposed and configured PDAs and Blackberry cell phones, for senior management.
Trained new users on network and office process, technology, and drawing standards.
Stabilized existing Windows NT 4.0 domain.
Created Windows 2000 servers and migrated office to new domain.
Maintained website, updated systems initially from Windows 98 to Windows 2000 Pro, and eventually to Windows XP Pro. Established secondary network for subsidiary company, Wickets Fine Cabinetry.
Established and managed CAD standards for the office, from custom blocks to menus.
Implemented conversion from AutoCAD to Autodesk Revit

Confidential, Mundelein, IL

Network Administrator/CAD Manager

Responsibilities:

Proposed, implemented and managed a 75 station Windows NT 4.0 domain. Scope included intranet e - mail and WAN clients.
Created public and private network drives, shared printers, managed permissions and produced script files for use on NT 4.0 Server.
Designed and conducted general and job specific safety training as the Safety Manager and Chair of the Safety Committee.
Created and implemented CAD standards, generated blocks, title sheets, layers, and menus.