Desktop Support Technician Resume

SUMMARY:

To gain and utilize competitive knowledge and experience in the world of computer technology.

TECHNICAL SKILLS:

Software: SCCM 2007 & Current Branch, Intune, Microsoft Deployment Toolkit, MS Office Applications (2007, 2010, Office 365), Symantec Ghost, BridgeTrak, helpdesk software, Dameware Remote Utilites

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support Technician

Responsibilities:

Maintain PCs and network printers for district headquarters and field sites
Responsible for creating and updating support documentation
Create and load PC images for desktops, laptops and Surface devices
Provide first and second level end user support to district employees
Configures & troubleshoots mobile devices (iPads, iPhones, etc.)
Perform software and hardware upgrades as needed for district applications and hardware
Responsible for the administration of our SCCM site
Create & maintain software deployment packages & software updates via SCCM

Confidential

Technical Liaison

Responsibilities:

Execute production runs through UNIX to meet timelines for postal shipment
Archive & remove job data from production, temporary & transfer areas
Monitor & maintain logging systems of data transfers
Performed rotational 24/7 on-call support

Confidential

STS Support Staff

Responsibilities:

Installation of software, printers and other peripherals
Assessment and correction of printer and software application errors
General user instruction on various software applications

Confidential

Desktop Support Technician

Responsibilities:

Provided desktop computer support to faculty, staff, and students
Responded to client’s issues via email and in person
Worked campus call-in providing phone support for staff & students

Confidential

Conversion Windows 10 Rollout

Responsibilities:

Unboxing, labeling and inventory tracking of new Surface Pro devices for initial Windows 10 deployment
Responsible for creating image for Windows 10, including driver, application & Windows updates installation via SCCM
Perform maintenance of the OSD task sequence for both new devices, wipe & load and in-place upgrade scenarios.
Performing manual & USMT initiated backup
Deploy new Surface Pro 4 devices and Surface Docks and removal of current HP hardware
Post deployment troubleshooting (i.e. legacy printers, software peripherals, etc.)
Assisting in Windows 10 end user training sessions

Confidential

XP Conversion

Responsibilities:

Tested various software packages for XP compatibility
Prepared Quick Reference and Internal Documents for M.A.T.C.’s Intranet page
Hardware installation such as printers, floppy drives, memory, and PC’s
Flashed BIOS’s and upgraded PC’s from Windows 98 to Windows XP via CD-ROM Image
Configured network settings for upgraded PC’s

Confidential

Dell Deployment Technician

Responsibilities:

Participated in large multi-site Windows XP to Windows 7 migration
Re-imaged desktop and laptop devices via SCCM 2012
Conducted manual backup and restore of end user data

Confidential

Deployment Technician

Responsibilities:

Performed desktop hardware and peripheral upgrade
Responsible for unpacking & deploying new hardware & peripherals
Re-imaged new devices via client’s network utility

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