IT Specialist II Resume Madison, WI - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential

IT Specialist II

Responsibilities:

Provide computer technical support to 300+ local and remote users for Windows 10, Windows 7, Mac OS, Microsoft Office 2007/10/Office 365 Suite and other applications as needed over the phone and in person using Spiceworks Helpdesk solution.
Maintain users in Active Directory and Exchange.
Provide wired and wireless network support for inside users and outside sales.
Maintain and administer Windows 2008, 2012 servers as well as Exchange 2010 server.
Use WSUS to manage all Windows Updates.
Maintain, support, and administer Avaya Aura PBX and (Enghouse) Zeacom Call Center software.
Familiar with administration and concepts of VMware ESXi 4.1 and 5.5 Virtual environment.
Manage with Meraki MDM and deploy Ipads and Iphones through Verizon Wireless.
Manage Trend Micro Antivirus solution. Oversaw deployment of several hundred computers through Dell Leasing program.
Managed implementation of Service Bench CRM software solution assuring on - time delivery of updates and improved functionality to the End Users.
Project Manager for integration between SAP accounting software and Service Bench CRM.
Project Manager for Managed Print Services Project resulting in a 35% reduction in printing costs.
Repair, replace and upgrade computer systems and peripherals as needed.
Provide technical support for treadmills, elliptical machines and bikes to end-users and retailers via the phone and e-mail.
Develop relationships with retailers, service providers and customers.
Resolve technical issues and order parts as needed. Support sales department by assisting with customer service issues.
Maintained parts lists and exploded diagrams which ensured accuracy providing quicker response times for Technical Support Reps.
Prepare parts & exploded diagram data for migration to ServiceBench platform.

Confidential, Madison, WI

Store Manager

Responsibilities:

Manage local retail location with 5 employees for an exclusive agent of US Cellular.
Responsible for all day-to-day operations and resolving all customer service issues.
Day-to-day operations include training and coaching the sales staff to provide excellent customer service, meet sales goals, properly process daily paperwork, and maintain inventory control.
Developed goals and sales tracking for the location and all associates. Increased sales at the location from 100 lines per month to 225-250 lines per month by increasing referral business through sales follow-up using the 2-2-2 method and increasing store awareness through advertising, flyer distribution and direct sales offering rate plan analysis.

Confidential, Irvine, CA

IT Manager

Responsibilities:

Oversaw all aspects of the IT operations for 40+ retail locations.
Set up and maintained DSL and network connections including DSL modem programming.
Responsible for proper system functionality by removing viruses, spy ware, and keeping all systems up-to-date with the most current Windows configurations.
Responsible for creating various sales and profitability reports in Excel for upper management.
Designed, implemented and administered a phone insurance tracking database in Access.

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It Specialist Ii Resume

Madison, WI

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