Tier 2 Deskside Support Resume Plano, TX - Hire IT People

SUMMARY:

Highly motivated technology professional, skilled at breaking technology down into understandable features and benefits for end users.
Skilled classroom instructor who excels at creating learning relationships with students, or when providing help desk support and problem resolution to technology novices.
Takes pride in demonstrating to the customer satisfaction is top priority.

PROFESSIONAL EXPERIENCE:

Tier 2 Deskside Support

Confidential, Plano, TX

Responsibilities:

Troubleshooting and supporting Windows 7 Operating Systems on a Tier 2 level of support
Support Microsoft Office 2010 and 2016
Prepared workstations with company image and performed setup to the domain
Deployed new systems for incoming employees
Desktop support for approximately 400 end users
Provided desk side support to end users
Provided exceptional help desk services to the end user
Performed troubleshooting on Xerox network printers
Windows 10 testing of applications for future roll out to include software, printers, secure log in

Tier 2 Technical Support

Confidential, Itasca, Il

Responsibilities:

Troubleshooting and supporting Windows 7 Operating Systems on a Tier 2 level of support
Support Microsoft Office 2010
Support Microsoft Outlook 2010
Prepared workstations with company image and performed setup to domain
Deployed new systems for incoming employees
Desktop support for approximately 1500 end uses
Performed troubleshooting on Lexmark printers
Inventory specialist for Janesville, WI office

Tier 2 Technical Support

Confidential, Brookfield, WI

Responsibilities:

Troubleshooting and supporting Windows 7 Operating System
Support for GMAIL accounts from an enterprise account
Setting up and troubleshooting Microsoft Office 2013 in a cloud environment
Performed migration of 400+ users from Mozilla Thunderbird and GMAIL to Office 365 to include but not limited to migration of local folders from Thunderbird, Manually setting up Office 365 and Microsoft Outlook
Wrote training material for the beginner level Office users in order to provide user training prior to migration
Delivered training for Office 365
Setup printers using print servers and specific port numbers
Support the setup and transfer of data and contacts on iPhones
Prepared workstations with company image and performed setup to the domain
Deployed new employee workstations and provided orientation to new employees
Provided exceptional help desk services to the end user
Troubleshoot Network issues
Troubleshoot LIFESIZE video conferencing equipment
Performed installations of network printers and copiers
Mobile device support for a
Android and Apple IOS

IT Help Desk Tier 1 and Tier 2 Support

Confidential, Brookfield, WI

Responsibilities:

Troubleshooting and supporting Microsoft Windows XP, Windows 7 and Windows 8 Operating Systems
Migrate clients from Windows XP to Windows 7 to include data restoration
Troubleshoot Microsoft Outlook 2003/2007/2013/ O365
Troubleshoot and support of Good Mobile Messaging for IOS and Android mobile operating systems
Setup Good for Enterprise on both IOS and Android devices
Troubleshoot connectivity issues with Good for Enterprise
Support for approximately 5,000 plus users
Use HPSM Service Manager software for ticketing
Troubleshoot and supporting company proprietary software for Northwestern Mutual Insurance Company
Support an troubleshoot WAN and LAN operations for both Home Office and Field clients
Support and troubleshoot Virtual Private Networks
Troubleshoot connectivity issues
Perform reimaging of clients computers
Password support for Home Office and Field clients
Expert user of BOMGAR remote control software
Troubleshoot and resolve issues with VM Ware virtual machines
Advanced with troubleshooting and using Microsoft Office 2003/2007/ and 2013 suites in particular Word, Excel, PowerPoint and Outlook