Associate Operations Analyst/Business Segment Liaison Resume Richardson/Irving, TX - Hire IT People

SUMMARY:

Trusted in handling sensitive and confidential information.
Over 10 years of Accounts Payable/Receivable
Desktop Administrator
Solid background in maintaining a smooth workflow in a productive office.
Combination of strong administrative ability and excellent oral, written, negotiating, and electronic communication skills.
Creating and managing spreadsheets, customer service, plus a host of clerical duties.

TECHNICAL SKILLS:

Computer efficient in Microsoft Office Products including Word, Excel, Outlook, and PowerPoint; Mastermind; 10 - Key by touch.
Accurate knowledge of office procedures and office filing systems.
The ability to establish and maintain a positive working relationship with other employees at all levels.
Proven ability to prioritize and complete multiple tasks while staying detail oriented.
A people person, sensitive and perceptive, with extensive customer/client service skills.
Takes pride in completing a job with accuracy, proficiency and effectiveness.
Lastly, flexible and able to adapt to ongoing changes and is always eager to learn and apply new information and skills.

EXPERIENCE:

Confidential, Richardson/Irving, TX

Associate Operations Analyst /Business Segment Liaison

Provide feedback from external clients and update on internal reports.
Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.
Maintain accurate records of each devices serial number and disaster recovery activities.
Provide system and ID support and readiness. (BSL Certified)
Provide troubleshooting assistance to Agents/Representatives.
Coordinate Agent/Representative ID tracking and issuance and updating agent information in tracker.
Communicate new, termed and changes in Agent/Representative status to client.
Manage system issue tracking, escalation and resolution support.
Update attrition and maintain an active Headcount Report

Confidential, Irving, TX

Research

Research all returned MAIL statements and financial service related mail to ensure prompt delivery to customers to facilitate timely payment.
Processed and updated address from the Move Forwarding Report from.
Re-mailed date sensitive ACH related mail in a prompt manner to ensure legal compliance.
Made an extensive amount of calling customers to verify that the company has the correct mailing address on file.

Confidential, TX

Member Communications Associate

Use customer service skills to effectively attend to new and renewing memberships.
Identify needs and provide prompt resolution to inquiries and problems.
Express flexibility to troubleshoot problems and provide solutions.
Successfully transition escalated member inquiries into positive interactions.

Confidential, TX

Business Service Front Desk Receptionist/Accounting Clerk

Entered all Payment Authorization, and finalized vouchers for the check run.
Operated the front desk by answering multiple phone lines and distributing mail daily.
Ensured that Accounts Payable weekly checks were dispersed correctly.
Responsible for ordering office supplies, sending out state mandated forms, and dispersal Purchase Orders.
Designated mailroom back up, duties include: utilizing postage machines, bulk mail outs and performing mailroom functions.

Confidential, TX

Assistant Manager

Ordered and kept saleable products stacked.
Counted inventory for concession and other products needed to maintain a business.
Counted large amounts of money and deposited it for the bank.
Kept concession clean and maintained.