COMPUTER&TECH SUPPORT Resume Whitsett, NC - Hire IT People

SUMMARY

Installed routers and access points; Installed, configured and repaired laptop and desktops.
Maintained Active Directory and deploying Group Policy
Supported Debugging, validating fixes, MS outlook, Confidential SharePoint and SQL server support
Upgraded systems from 2000 to XP and from XP to Vista.
Performed notebook and desktop software uploads.

TECHNICAL SKILLS

HARDWARE

Hardware support for various laptops, desktops, and servers including: Lenovo, Dell, IBM, Gateway, HP, and Toshiba while working for Computer field from July 2010
Custom desktop and Server builds using Intel, MSI, Western Digital, AMD, and Raidmax products as a Certified Technician with Computer Warehouse.

OPERATING SYSTEMS

Workstations - Confidential Windows 98, XP (All Editions), Vista, Windows 7, Windows 8
Servers - UNIX, Windows 2008 Server Edition, Windows Server 2012

NETWORK

Installed Cisco Routers and configured Access Points at Healthcare Center and at Lenovo.
Troubleshoot LAN/WAN/WLAN/WWLAN at Healthcare Center and at Lenovo.
Installed, repaired and supported Xerox and HP network printers.
Support large networks with up to 300 workstations at Lenovo.

APPLICATIONS

Acronis Universal True Image, SAP, Confidential Office 2010, Confidential Office 2013, Excel, Power Point, Ghost, Remote Desktop, Lotus Notes, Telnet, Norton Internet Security, Impact (Lenovo Application),COTS,MOTS,GOTS, Java Programming, java Script, Oracle, SQL, IBM message Broker, Big Data, MVC,J2EE.JSP,JSF,Spring,Hibernate, Hadoop,MapReducer, Pig Latin,UDF’s, Hive, Hbase, Sqoop,Flume,Zookeeper,Oozie, and Jar’s.
Active Directory, Ticketing System, Windows and Outlook

PROFESSIONAL EXPERIENCE

Confidential, Whitsett, NC

COMPUTER&TECH SUPPORT

Installed routers and access points; Installed, configured and repaired laptop and desktops.
Maintained Active Directory and deploying Group Policy
Supported Debugging, validating fixes, MS outlook , Confidential SharePoint and SQL server support
Upgraded systems from 2000 to XP and from XP to Vista.
Performed notebook and desktop software uploads.
Identified problems, troubleshoot and provided advice to assist users.
Installed printers onto local area networks (LAN).
Configured and installed operating systems and software packages.
Diagnosed, troubleshot, refurbished, and repaired returned IdeaPad and ThinkPad notebooks, netbooks, and desktop computers.
Virus protection, detection and removal; create and deploy operating images for PCs.
Developed project tracking database and reports of project progress with Confidential Excel.
Evaluated technicians, prioritized workload, and distributed technicians where needed.
Utilized SAP to manage and build engineer non-supported systems.

Confidential, Winston-Salem, NC

DATA /APPLICATION ANALYST

Experienced working in a help desk environment.
Maintained browser-based applications.
Maintained Active Directory, Ticketing System, Windows and Outlook.
Supporting analyzing and interpreting automated system problems.
Maintained and support social services (NCFAST) and Medicaid programs and systems.
Managed Broad knowledge of the application and functionality.
Provided writing and running SQL queries.
Developed user interface using JSP, Java Script, HTML5 and CSS.
Maintained CSS and HTML, XSL, XSLT, JAVA SCRIPT, JSF, Angular JS, for designing Webpages.

Confidential, Greensboro, NC

IT ANALYST& DESKTOP Support

Supported development/implementation for Cone Health Link Epic launch (9,000+ pieces of equipment)
Assisted in the repairing and building of computers.
Maintained Active Directory, Ticketing System, Windows and Outlook.
Imaged PCs using Altiris Deployment Solutions from Symantec; Assisted software support/configuration
Developed and tested the quality of computer equipment and components.
Responsible for troubleshooting computer errors and educating customers on errors.
Continued to learn new software and provided exceptional customer service.
Communicated plan, progress, and issues in a timely manner to customers and management.
Completed multiple simultaneous projects for in a timely manner.
Resolved Network switch and connectivity issues.

Confidential, GREENSBORO, NC

HELP DESK/ TECH SUPPORT

Provided computer help desk support via telephone communications with end-users.
Respond to queries pertinent to package details, e-commerce solutions, email configurations and search engine submission packages
Create help desk documentation with step by step instructions on problem resolving techniques.
Provide technical support to customers via telephone, email and through tickets.
Reported all issues to management.
Provided troubleshooting of equipment issues and performed assembly and repair as needed.
Monitored progress and time frames for orders.