SUMMARY:

• I am an IT professional with experience developing tools in support of business objectives, with over 15 years of experience in Information Technology.
• I have experience in comprehensive software design, analysis, and development, with hands - on experience in all stages of system development efforts, including requirements definition, design, architecture, testing and support.

TECHNICAL SKILLS:

Hardware: Sun Solaris/Sparc, Windows XP, IBM AIX, Macintosh PowerPC, SGI.

Operating Systems: Suse/RedHat Linux, Solaris 2.x, SunOS 4.1.x, AIX, MacOS, Windows XP.

Programming Languages/Tools: C/C++, Perl, Python, Java, Javscript/JSP, Tcl/Tk/Expect, Unix utilities ( ksh, awk, sed )

IDE/Development Tools/Web Tools: Netbeans IDE, Eclipse IDE, Liclipse IDE, Websphere 6.1 App Server, SunOne Studio5 IDE, Sun WebServer, Sun Appserver, SunOne Studio EE, Netscape Enterprise Server, Apache Tomcat Webserver., Struts v.1., JasperReports.

Databases / Tools: MySql, DB2, Sybase, Oracle, Toad, SqlDeveloper.

Version Control: SCCS, CVS, Subversion, Harvest, CMVC.

Workflow: IBM Workflow-Script, IBM Printing Systems Custom Workflow ( Java ).

Design Methodology: Sigma and Product Life Cycle guidelines for software development. Business Requirements/System Requirements ( BRD/SRS ), Software Design Documents and Specifications.

PROFESSIONAL EXPERIENCE:

Confidential, Longmont, CO

System Team Engineer

• Support of internal and customer-facing image acquisition applications and tools, tomcat-based web applications, ensuring 24/7 uptime of web apps.
• Created monitoring solution for AWS-hosted environment, including dynamic Cloudwatch dashboards via python/boto API, Kibana dashboards using Lucene Query Language, and Nimsoft alerts via watcher.
• Create ad-hoc or on-the fly scripts for parsing log files, executing sql queries, or determining tomcat instance health status.
• After-hours support of internal applications.

Confidential, Greenwood Village, CO

Senior IT Specialist

• Assisting with support of Great West Financial Services EIVR application; mainly modifying or enhancing ant deployment scripts.

Confidential, Greenwood Village, CO

Senior IT Specialist

• Development and support of the customer voice response system
• Deployment of applications on IBM Websphere Application Servers.
• Development and support of reporting tools.
• Development and support of the external fax application.

Confidential, Boulder, CO

Information Technology Specialist

• Development and maintenance of Custom Printing Solutions Software for the Printing Systems Division at IBM.
• Performed Java e nhancements and bug-fixes to existing client/server code. C/C++ e nhancements and bug-fixes to existing client/server code.
• Shell Scripting (ksh, perl), IBM Workflow-Script e nhancements for existing programs and installation scripts and new script development.
• Code development, enhancements, bug fixes.
• DB2 troubleshooting, script maintenance.
• Installation script development, configuration management.
• Installation of Production-level code for high-profile customers.

Confidential, Broomfield, CO

Developer

• Java Swing GUI - 'Netstat' utility helped reduced support calls by providing connection status..
• Swing GUI for Cisco VPN 3000 client allowed migration from older VPN5000 client.
• Java Swing GUI using LDAP to configure users' printer setttings dynamically.
• Remote Package Update Tool for Solaris (Remote Access Systems) which enabled remote users to update their home systems without having to rebuild system or manually install updates.
• Remote Login GUI tool for Solaris/Linux which enabled non-technical users to run remote graphical applications and display them on their local system without needing to configure
• PPP Dialup GUI Tool for Solaris/Linux (Remote Access Systems) which gave dial-up users an easy-to-use interface to connect to corporate network instead of using command-line.
• Registration Tool for Solaris/Linux (Remote Access Systems).
• Tk client, Perl server, MySQL database.
• Java Servlet for browsing records allowed tracking of all remote systems and analysis of remote system configurations.
• Shell scripts and Html upload forms for Product Owner packages enabling single point of submission for packages; providing secure upload via authentication mechanism andsimplified submission of packages to Build Team.
• Web Pages for Platform Services Group.
• Performed Level 2 Phone Support for Solaris and Linux.
• Was a member of the CSSIT Metrics and Standards Team which was key in implementing a server consolidation project resulting in approximately $2 million savings by identifying unused or under-utilized equipment.

Confidential, Broomfield, CO

Developer

• Developed a fully automated web-based document conversion service.
• Developed an email-based conversion service based on the MIME standard.
• Developed a client GUI in Perl/Tk and Java as a standalone document submission application
• Developed an alternate server in Perl/Tk and Java.

Confidential, Broomfield, CO

Technical Support Engineer

• Provided professional phone support for external customers
• Triaged, diagnosed, and remediated customer issues
• Submitted issues to the bug tracking group for creating patch releases.
• Maintained a web-based scheduling tool for the internal support technicians.

Confidential, San Jose, CA

System Administrator

• Installed and upgraded Unix Open Source Software.
• Diagnosed and corrected Unix Printer Issues.
• Installed Solaris Operating Systems on SUN Hardware
• Created shell scripts to automate daily administration tasks.
• Staffed the MIS support phone and after-hours pager.

Confidential, Cupertino, CA

System Administrator

• Provided AIX System Administration, MacOS System Administration, and unix shell scripting to support users in a Macintosh/Unix environment.
• Developed shell scripts to prepare the internal group's documentation for delivery to the internal integration group.
• Created shell scripts to automate the conversion of FrameMaker files to Html format.
• Maintained training machines with the latest AIX operating system and CommonPoint © development software using SMIT.
• Implemented an automated backup system for classroom desktop computers.
• Implemented an automated backup system for Macintosh computers.

Confidential, San Jose, CA

Contractor

• Maintained punch down connections in cable closets
• Diagnosed and repaired Macintosh software and hardware problems.
• Wrote various utility shell scripts, and configured X terminals for users.

Confidential, Mountain View, CA

Programmer/Analyst

• Wrote various utilities in C to assist with CVL image format translation and image processing algorithms.
• Performed unix tape backups using dump/restore scripts and Legato Networker.
• Maintained User Accounts and E-mail alias lists.
• Was responsible for Operating System Installs and Upgrades:
• Installed and configured SunOS 4.x on Sun Sparc and SGI Indigo workstations.
• Setup disk partitions ( format utility), configured and re-compiled SunOS kernel.
• Installed Sybase SQL Server on SunOS hardware and tuned vmunix kernel.

Confidential, Mountain View, CA

System Administrator

• Maintained SunOS Desktop and File Servers.
• Performed system backups and file restores on Sun and Macintosh hardware.
• Automated AFS and NFS backups and wrote database for dump tapes
• Assisted Mac users with software and hardware installations, upgrades, and trouble shooting problems.
• Performed Mac OS upgrades and taught class on Mac OS and Microsoft Mail™.
• Configured MacX and Telnet running TCP/IP protocol over Appletalk and Ethernet.
• Setup and maintained Appletalk Remote Access Server.
• Maintained Unix mail and Unix news feeds.
• Installed and configured Microsoft Mail™ and Appleshare servers.