Sr. Technical Account Lead Resume , Alpharetta, GA - Hire IT People

SUMMARY:

Over ten years of technical experience in analyzing data, QA testing, and troubleshooting.
The ability to build a strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
Motivated to work efficiently without direct supervision in busy environments, handling multiple tasks simultaneously, able to prioritize workloads and multi - task.
Quick learner that takes initiative and produce results.

TECHNICAL SKILLS:

Web technologies: ASP.NET, XML, XSLT

Enterprise software: MS Office, Excel, Access, Support Center, Aelera, Bocris, SOEG, Remedy, E-Support, Mercury, Roadrunner, Oracle, Siebel, CRM, Heat, Magic, Cctool, CRG, SharePoint, STAC, Super user, TAFI, LMOS, LANDesk, ImageX, Ghost, MSOC, IDS, Microsoft SQL Server, Citrix, RadViewer, XML, Cisco VPN, Wireshark and Wafa.

WORK EXPERIENCE:

Confidential, Alpharetta, GA

Sr. Technical Account Lead

Responsibilities:

Responsible for upgrading over 8000+ servers.
Responsible for QA testing for Alpha and Beta testing.
Test back of house and front of house configurations
Work closely with developers to develop comprehensive test plan.
Provide analysis to clients in areas of product implementations and technical environments.
Own project from Pilot, Beta and General Deployment from start to finish.
Responsible for UAT testing for mobile ordering APIs calls.
Responsible for test RPOS, PCI, CMC, OLO, VeriFone and Credit (EMV).
Serve as an escalation point for researching and resolving escalated product issue.
Create POS and RPOS images for clients.
Work with 3rd party vendors and other IT teams to document, test and support solutions.

Confidential, Atlanta, GA

Network Services/Support

Responsibilities:

Responsible for overall management and escalations for Mobility, Broadband and U-verse.
Responsible for monitoring firewall, circuits, network failures and usage.
QA testing for Mobility and U-verse platforms.
Perform calibration with employees to ensure the highest level of technical support to Business and Residential customers in a 22 state region.
Utilized element management system for network monitoring, trend analysis and reporting.
Performed technical troubleshooting of IPTV, VDSL2, ADSL2+, VOIP and network connectivity issues over the phone.
Worked closely with Engineer and Microsoft to troubleshoot and resolved issues regarding Multicast, IGMP, UDP, TCP, and DVMRP protocols. Installing, configuring, and upgrading software and hardware.

Confidential, GA

DSL SUPERVISOR

Responsibilities:

Responsible for technical escalations from Tier 1 and Tier 2 agents.
Performed advanced installation and configuration of DSL modems, routers, switches, VPN and firewalls
Provided network configuration support for operating systems, including Windows 98 thru Windows XP, Mac O.S. 8.6 thru Mac O.S. X.
Provide training and coaching sessions on BellSouth High Speed Internet services to new and current technical agents on all levels.

Confidential, Warner Robins, GA

Desktop Support

Responsibilities:

Responsible for installation and configuration for pc’s, networks, blackberries, pc cards and printer
Provided network configuration support for operating systems, including Windows 98 thru Windows XP, Mac O.S. 8.6 thru Mac O.S. X.
Configured email clients such as Outlook, Outlook Express, and Netscape.

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Sr. Technical Account Lead Resume

Alpharetta, GA

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