Production Support Analyst Resume
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Cary, NC
OBJECTIVE
Obtain a position in the field of Information Technology/Engineering to provide innovative technical solutions.
SKILLS
MS Office (Excel, WORD, Power Point, Project) JAVA Programming, Network Servers. C++ Programming, C Programming, Project Management, Linux, Wireless Communications, Computer networking, Business Environment, MySQL, STRUTS, J2EE, Spring Framework, Data Warehousing,Hibernate, Veeva Vault, Jsp, Jquery, Html, CSS, Javascript, Cognos, Techincal Writer, Putty, Datastage.
PROFESSIONAL EXPERIENCE
Production Support Analyst
Confidential, Cary, NC
- Investigate and fix production issues involving ETL, and data management processes
- Troubleshoot problems such as job failures, database errors, job scheduling issues, server issues, and data issues
- Addressing day to day server issues in a fast paced Production Enviroment
- Work with Autosys and ETL Tool Datastage 8.5 or 8.7
- Promptly respond telephone calls, voice mails and emails
- Analyze ETL jobs, and SQL processes in Unix Enviroment
- Maintain documentation on production processes
- Level support with a focus on Unix
- Good exposure with Cognos
- Track and report on production issues
- Develop and support data reconciliation processes
- Work with other groups such as the DBA group, the offshore support team, and the development team to ensure that jobs are transitioned to production properly
- Review production processes to maximize efficiency and minimize job failures
- Coordinate testing, change management, and production elevation procedures
- Meet SLA deadlines and deliverables
Software Engineer
Confidential,Cary, NC
- Responsible for developing, maintaining and supporting Java application in a team enviroment
- Troubleshooting and resolving medium to high complexity application defects
- Created login web application for users in facility.
- Recommended new tools and applications for use in assigned responsibilities
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