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Telecommunication Specialist/it Help Desk Support Resume

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Washington D, C

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SUMMARY:

  • Over 20 years of experience in surveying, installing, maintaining, testing, troubleshooting, documenting Telecommunication systems such as Crestron system, Cisco system, and VGA/HDMI/LAN cables, telephone, audio visual equipment, and CAT - 5E cabling per EIA/TIA standards, VOIP systems, advanced voice, and data communications systems.
  • Expert on maintaining telecom help documentations, gather requirements, specifications, and keeping track of all network equipment that is being supported through the company's SharePoint site.
  • Proficient in troubleshooting and proactively responding to potential problem areas in-order to ensure integrity of the network.
  • Skillful in Planning network installations by analyzing the technical specifications.
  • Experience in providing documentation on telecommunications network with configuration diagrams and installation schemas.
  • Firm understanding of technical requirements, ability to diagnose problems or malfunctions and accomplish repairs in a minimal amount of time.
  • Proficient on analyzing and fixing technical problems in telephone systems and ability integrate computers and telephone system.
  • Hands on experience in training users on the operation of equipment.
  • Solid experience on the latest Federal Communication Commission rules and regulations related to telecommunications.
  • Self-starter, take the initiative to accomplish demanding projects, with strong verbal and written communication abilities.

TECHNICAL SKILLS:

  • Customer and Personal Service
  • Telecommunications
  • Operation control and Repairs
  • Troubleshooting and Systems evaluation/analysis
  • Critical Thinking, complex problem-solving skill, and decision making
  • Equipment installation and Maintenance
  • IT Help desk support

WORK EXPERIENCE:

Confidential, Washington, D.C.

Telecommunication Specialist/IT Help desk support

  • Provide technical assistance for operating AV (audio, video, networks), VTC, and Multimedia presentation systems and be on call to trouble shoot for 2000+ users via remote, telephone, and direct face to face.
  • Implement technical setup support and troubleshoot Web Conferencing (Adobe Connect, WebEx, Webinar, Cisco Jabber, microphones and cameras in meetings.
  • Provide business customers general IT support for laptops, desktops, networking, mobile devices, assist users with configuration of Microsoft outlook, group mailboxes, calendars and department sharing.
  • Conduct job surveys for basic O&M of telecommunication equipment, provide computers and related accessories for new staff, replacing existing staff computers and maintain distribution logs.
  • Design, administrate, and document Man-power group’s day to day computer hardware and software requisition and delivery process.
  • Oversee and coordinate ACF telecommunications activities with colleagues in addressing telecommunications issues for Agency wide staffs.
  • Follow standard operating procedures to monitor, test, troubleshoot telecommunications systems and peripheral equipment to provide a solution in a timely manner.
  • Experience in providing documentation on telecommunications network with configuration diagrams and installation schemas.
  • Review document plans and specifications on telecommunications systems to provide cost effective report and recommendations.
  • Manage interaction in terms of purchasing, performance, and service review with third party vendors and suppliers.
  • Diligently test and reprogram circuits, equipment, and alarms to identify and correct technical problems.
  • Ensure that policies and procedures are followed in maintaining a safe work environment.
  • Manage telephone patch panel system consisting of analog and digital lines.
  • Read floor plans for telecommunications installation, Install, rearrange, and maintain inside wiring at the underground level.
  • Ensured that work completed in a professional and timely manner for customer satisfaction.
Confidential, Washington, D.C.

Service Technician

  • Traveled to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories.
  • Provided phone service to government business/agencies.
  • Planned and implemented new installation for ISDN service.
  • Wired, mounted and moved lines throughout the job sites.
  • Measured signal strength at utility poles, using electronic test equipment.
  • Spliced cables, using hand tools, epoxy, or mechanical equipment.
  • Cleaned or maintained tools or test equipment.
  • Completed installations of various telephone systems.
  • Troubleshot and resolved line maintenance issues.
  • Worked with Internal Business Team Groups.

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